NHOP Coordinator, IMEA

Role Purpose

Reporting to the Sr. Director NHOP, the Coordinator provides comprehensive administrative support and assists with the coordination of special projects, contributing to the effective delivery of departmental and divisional business operations.

Key Accountabilities

Administrative Support – NHOP Team - IMEA

• Provide comprehensive administrative support including calendar management, travel arrangements (flights, visas, and accommodations), meeting coordination, expense processing, and proactive handling of written correspondence.
• Assist with assigned projects by coordinating tasks, establishing timelines, communicating action steps, monitoring progress, and following up to ensure deadlines are met.
• Prepare departmental reports and presentations by gathering, analyzing, and summarizing data from multiple sources; develop and format materials using spreadsheets, presentation tools, and statistical software, ensuring timely completion and distribution.
• Responsible for English/Arabic translation on sensitive/confidential matters, document preparation in Arabic.
• To work with other functional managers as required to assist in any administrative support– including processing invoices, organizing external meetings as required and any internal communications as needed.
• Act as system administrator for NHOP platforms (ADCO & GOLS), providing user support across IMEA.
• Coordinate accurate updates of project plans in ADCO through collaboration with Corporate Functions.
• Monitor, track, and report on hotel opening project milestones across pre- and post-opening phases.
• Facilitate collaboration with pre-opening hotels by guiding and supporting tracking processes, ensuring timely activation of activities aligned with opening objectives.
• Support coordination of activities and consolidation of information for designated projects.
• Assist in the planning and execution of workshops and ad-hoc projects, ensuring timely delivery and completion.
• Undertake additional responsibilities or tasks as assigned.

Required Education, Experience, Technical Skills and Knowledge

Qualifications

• Bachelor’s degree in marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience. Experience

• System savvy and close attention to details. Key Skills

• Excellent verbal and written communication skills with strong command of English & Arabic.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other productivity tools.

• Highly detail-oriented with strong organizational abilities.

• Strong problem-solving and analytical skills.

• Proven ability to manage and coordinate multiple tasks and projects simultaneously.

• Primarily experienced in administrative and secretarial responsibilities.

• Able to work in a virtual environment

• Able to drive teamwork and effectiveness within an international team

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We