Head of Operations – Forex / CFD Brokerage Position

For a UAE-based multi-asset brokerage licensed and regulated by CMA (Capital Market Authority), we are seeking an experienced Head of Operations with a strong background in Forex, CFDs, OTC derivatives, and financial services. The successful candidate will oversee all operational functions of the brokerage, ensuring efficient client onboarding, payment processing, regulatory compliance support, trading operations, risk controls, and back-office management.

The candidate must have experience working with regulated brokers and possess deep knowledge of MT5, CRM systems, payment providers, KYC/AML procedures, and operational workflows.

Key Responsibilities

1. Operations Management

-Lead daily brokerage operations.

-Manage onboarding, account opening, and client servicing.

-Develop and improve operational policies and procedures.

-Ensure smooth coordination between Sales, Dealing, Risk, Compliance, Finance, and Customer Support teams.

2. Client Onboarding & KYC

-Supervise account opening processes.

-Ensure compliance with AML, KYC, FATCA, CRS, and regulatory requirements.

-Monitor client due diligence and enhanced due diligence procedures.

3. Payments & Treasury

Oversee deposits and withdrawals.

Manage relationships with banks, PSPs, and payment gateways.

Reconcile client funds and operational accounts.

Monitor payment processing turnaround times.

4. Trading Operations

Manage MT5 operational setup and controls.

Coordinate with dealing desk and liquidity providers.

Monitor trade booking, execution issues, corporate actions, and operational risks.

Review client classifications and trading behavior.

5. Regulatory & Compliance Support

Work closely with Compliance and MLRO.

Support regulatory reporting and audits.

Ensure adherence to SCA policies and internal controls.

Maintain operational records and documentation.

6. Systems & Technology

Manage CRM, MT5, Client Portal, Back Office, and payment integrations.

Coordinate with technology vendors and developers.

Lead system enhancements and automation projects.

7. Team Management

Lead and mentor operations staff.

Establish KPIs and performance metrics.

Recruit and train operational personnel.

Requirements

1. Experience

-Minimum 7-10 years with regulated brokers in Forex/CFD brokerage operations in UAE/GCC markets is highly desirable.

2. Technical Knowledge

MT5 Manager & Administrator.

CRM systems (Zoho, FX Back Office, B2Core, HubSpot, etc.).

PSPs and banking operations.

Client money reconciliation.

KYC/AML processes.

Liquidity management and brokerage operations.

Competitive salary:

AED 25,000 – AED 50,000 + performance bonus (depending on experience)

Work Location: In person