Governance Specialist - UAE NATIONALS

Responsibilities:

1. Compliance and Operational Risk

• Maintain a high level of awareness regarding policy and procedure, while fostering collaboration with customers, Relationship Managers (RMs), centers, and compliance teams.
• Oversee and coordinate remediation efforts, including High-Risk customer reviews and other projects, in close collaboration with Tanfeeth, RMs, customers, compliance, and relevant stakeholders to ensure precise execution.
• Prepare and disseminate Management Information System (MIS) reports and manage all operational and procedure-related issues in a timely manner.
• Execute compliance alerts as per unit requirements, ensuring strict adherence to policy and procedure.
• Promptly escalate any exceptions or deviations to the approving authority in accordance with the delegation matrix.

2. Operational Support:

• Act as the main point of contact for segment staff and coordinate actions to provide all relevant support.
• Help achieve the team’s objectives with minimum escalations.
• Maintain responsibility for data accuracy and diligence of customer information.
• Ensure assigned alerts or tasks are processed within set timelines.

3. Remediation Projects and Training:

• Assist the Senior Manager with all ongoing group and team projects, as well as any thematic reviews identified.
• Train segment staff in branches and PRB centers on policy and procedure updates, where needed, and on any thematic issues identified.

4. Customer Centricity:

• Maintain high communication standards, both verbal and written.
• Ensure timely and meaningful engagement with customers on assigned alerts and remediation tasks.
• Efficiently manage assigned tasks and alert queues while upholding service excellence when dealing with customers and RMs.
• Uphold the bank’s code of conduct and maintain a high standard of customer service in alignment with ENBD values and policies.