Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Others, Dubai

Job Summary

We are seeking a proactive Onsite Desktop Support Engineer responsible for providing hands-on technical support to end users. The role focuses on troubleshooting hardware/software issues, resolving incidents, and ensuring seamless user experience in a corporate IT environment.

End User Support\\\\r\\\\n\\\\r\\\\nProvide onsite L1/L2 support for end-user computing devices (desktops, laptops, peripherals).\\\\r\\\\nTroubleshoot and resolve hardware, software, and OS-related issues (Windows 10/11).\\\\r\\\\nHandle walk-in users and VIP support requests.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nIncident & Request Management\\\\r\\\\n\\\\r\\\\nManage incidents and service requests via ITSM tools (ServiceNow).\\\\r\\\\nEnsure timely resolution within SLA timelines.\\\\r\\\\nEscalate complex issues to L2/L3 teams when required.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nHardware & Asset Management\\\\r\\\\n\\\\r\\\\nInstall, configure, and maintain desktops, laptops, printers, and accessories.\\\\r\\\\nPerform hardware replacement, upgrades, and troubleshooting.\\\\r\\\\nMaintain asset inventory and tracking.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nUser Administration & Access\\\\r\\\\n\\\\r\\\\nSupport Active Directory (user creation, password reset, access management).\\\\r\\\\nConfigure user profiles, email (Outlook), and collaboration tools (Teams, OneDrive).\\\\r\\\\nAssist with VPN access and connectivity issues.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nSoftware & Patch Support\\\\r\\\\n\\\\r\\\\nInstall and troubleshoot software applications and updates.\\\\r\\\\nSupport OS patching, antivirus, and endpoint security tools.\\\\r\\\\nEnsure systems comply with security and patching standards.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nNetwork & Connectivity Support\\\\r\\\\n\\\\r\\\\nTroubleshoot LAN/Wi-Fi/VPN connectivity issues.\\\\r\\\\nCoordinate with network teams for resolution of complex issues.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nDocumentation & Compliance\\\\r\\\\n\\\\r\\\\nMaintain incident records, knowledge base, SOPs, and documentation.\\\\r\\\\nEnsure compliance with IT policies, procedures, and security standards.\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nCustomer Support & Coordination\\\\r\\\\n\\\\r\\\\nProvide excellent end-user support and communication.\\\\r\\\\nCoordinate with infra, network, security, and application teams.\\\\r\\\\nParticipate in shift and onsite support schedules.\\\\r\\\\n\\\\r\\\\n

Key Responsibilities

End User Support Provide onsite L1/L2 support for end-user computing devices (desktops, laptops, peripherals). Troubleshoot and resolve hardware, software, and OS-related issues (Windows 10/11). Handle walk-in users and VIP support requests. Incident & Request Management Manage incidents and service requests via ITSM tools (ServiceNow). Ensure timely resolution within SLA timelines. Escalate complex issues to L2/L3 teams when required. Hardware & Asset Management Install, configure, and maintain desktops, laptops, printers, and accessories. Perform hardware replacement, upgrades, and troubleshooting. Maintain asset inventory and tracking. User Administration & Access Support Active Directory (user creation, password reset, access management). Configure user profiles, email (Outlook), and collaboration tools (Teams, OneDrive). Assist with VPN access and connectivity issues. Software & Patch Support Install and troubleshoot software applications and updates. Support OS patching, antivirus, and endpoint security tools. Ensure systems comply with security and patching standards. Netwo