Senior Administrator - Desk Side Services, AMT Asset Management Software

Others, Dubai

Job Summary

Job Summary : We are looking for a skilled Onsite Desktop Support Engineer to provide hands-on technical support for end-user devices, desktops, laptops, and enterprise printing infrastructure. The candidate will be responsible for ensuring seamless IT operations, minimizing downtime, and delivering high-quality user support within SLA timelines. Job Description : End-User & Desktop Support\\\\r\\\\n\\\\r\\\\nProvide onsite technical support for desktops, laptops, and peripheral devices.\\\\r\\\\nDiagnose and resolve hardware, software, and OS-related issues (Windows environment primarily).\\\\r\\\\nInstall, configure, and maintain operating systems, applications, and security patches.\\\\r\\\\nHandle user account issues, including password resets, access permissions, and basic AD tasks.\\\\r\\\\nTroubleshoot network connectivity issues (LAN/Wi-Fi/VPN).\\\\r\\\\n\\\\r\\\\nPrinter & Peripheral Support\\\\r\\\\n\\\\r\\\\nInstall, configure, and troubleshoot network and local printers (Laser, Inkjet, MFPs).\\\\r\\\\nDiagnose printer issues such as spooler errors, driver conflicts, connectivity issues, and print quality problems.\\\\r\\\\nCoordinate with vendors for advanced hardware repairs and AMC support.\\\\r\\\\nManage printer queues, mapping, and shared printer access across users.\\\\r\\\\nMaintain printer inventory and consumables (toner, cartridges, etc.).\\\\r\\\\n\\\\r\\\\nIncident & Service Management\\\\r\\\\n\\\\r\\\\nLog, track, and resolve incidents/service requests using ITSM tools (ServiceNow or similar).\\\\r\\\\nEnsure timely resolution within defined SLA/KPI timelines.\\\\r\\\\nProvide regular updates to users and stakeholders on ticket status.\\\\r\\\\nEscalate unresolved issues to L2/L3 teams when required.\\\\r\\\\n\\\\r\\\\nAsset & Compliance Management\\\\r\\\\n\\\\r\\\\nMaintain IT asset inventory including desktops, laptops, and printers.\\\\r\\\\nEnsure compliance with organizational security policies and standards.\\\\r\\\\nSupport audits by maintaining proper documentation and asset records.\\\\r\\\\n\\\\r\\\\nUser Support & Experience\\\\r\\\\n\\\\r\\\\nProvide excellent customer service and ensure high user satisfaction.\\\\r\\\\nAssist users with IT-related queries, software usage, and troubleshooting.\\\\r\\\\nSupport onboarding/offboarding activities (device setup, access provisioning).\\\\r\\\\n\\\\r\\\\n\\\\r\\\\nSkills & Technical Requirements\\\\r\\\\n\\\\r\\\\nStrong knowledge of Windows OS (Win 10/11) and desktop troubleshooting.\\\\r\\\\nHands-on experience with printer installation, configuration, and troubleshooting.\\\\r\\\\nBasic understanding of networking concepts (IP, DNS, DHCP).\\\\r\\\\nFamiliarity with Active Directory, Office 365, and endpoint management tools.\\\\r\\\\nExperience working with ITSM tools (ServiceNow preferred).\\\\r\\\\nKnowledge of remote support tools.

Key Responsibilities

Job Responsibilities : End-User & Desktop Support Provide onsite technical support for desktops, laptops, and peripheral devices. Diagnose and resolve hardware, software, and OS-related issues (Windows environment primarily). Install, configure, and maintain operating systems, applications, and security patches. Handle user account issues, including password resets, access permissions, and basic AD tasks. Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN). Printer & Peripheral Support Install, configure, and troubleshoot network and local printers (Laser, Inkjet, MFPs). Diagnose printer issues such as spooler errors, driver conflicts, connectivity issues, and print quali