Role- Dynamics 365 CRM Functional Tester

Exp- 7+ years

Location- Abu Dhabi(UAE)

Airline Domain Experience is Mandatory

Job Description

**:

CRM Functional Tester- MS Dynamics(Airline Domain)**

**:

CRM Business Functional Tes** ter sits at the intersection of business requirements and technical execution. Their primary role is to ensure that Customer Relationship Management (CRM) systems—Microsoft Dynamics 365 CRM actually meet the needs of the end-users (Sales, Marketing, and Service teams) while remaining bug-fr

ee.Unlike a pure technical tester, a functional tester focuses on business lo gi c, workfl ows, and t he user experie n

ce.Core Responsibilit

ies1. Requirement Analysis & Test Plann

ingReview Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to understand how the business uses the C
RM.Identify "edge cases" where standard business processes might fa
il.Develop comprehensi ve Test Pl ans a nd Test Ca ses that map directly to business requirements (Traceability Matri

x).2. Functional & End-to-End Test

ingModule Testi ng: Verify specific CRM features such as Lead Management, Opportunity tracking, Case Management, and Campaign automati
on.User Journey Testi ng: Validate the entire lifecycle of a customer, from initial lead capture to final sale and post-purchase suppo
rt.Workflow Validati on: Ensure that automated triggers (e.g., sending an email when a deal closes) execute correctly based on business rul

es.3. Data Integrity & Integration Test

ingData Quali ty: Verify that data flows correctly into the CRM from external sources (website forms, ERP systems) without duplication or corrupti
on.Security & Permissio ns: Test "Role-Based Access Control" (RBAC) to ensure users can only see and edit the data appropriate for their job functi
on.Reporti ng: Validate that dashboards and analytics reports reflect accurate real-time da

ta.4. Defect Managem

entIdentify, document, and track software defects using tools li ke J ir a, Azure Dev Ops, or HP A
LM.Collaborate with developers to explain the business impact of specific bu
gs.Perfo rm Regression Test ing to ensure that new updates or "hotfixes" don't break existing functionali

ty.5. User Acceptance Testing (UAT) Supp

ortAssist business stakeholders during the UAT phase by providing test data and guidan
ce.Translate technical issues into "business speak" for stakeholde

**rs.

Technical & Soft Ski**

**lls:

Skill Cate**

**gory:

Key Require**

**ments:

CRM Pl**

atformsHands-on experience with MS Dynami

cs 365.Testin

g ToolsProficiency in Jira, Selenium (for automation), Postman (for API testing), or

Zephyr.Data &a

mp; SQLAbility to write basic SQL queries to verify data in the CRM da

tabase.Soft

SkillsStrong analytical thinking, attention to detail, and the ability to bridge the gap between IT and Bu

siness.Method

ologiesDeep understanding of Agile/Scrum and the Software Development Life Cycle

(SDLC).Typical Experience Requi

rementsEdu cation: Bachelor’s degree in IT, Computer Science, Business Administration, or a related
field.Certific ations: ISTQB (Foundation Level), Microsoft Certified: Dynamics 365 Fundam
entals.Expe rience: Strong Experience in software testing, with at least 3+ years specifically focused on CRM enviro
nments.Airline Domain Experience is r

equired

CRM Tester

Description

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