AI Automation Engineer (m/f/d)

About SanaExpert

SanaExpert is a fast-growing international company in the health and nutritional supplements industry, headquartered in Munich. Present in 14 countries across the USA, Europe, and Asia, we are building an AI-first organization across customer experience, content, and digital growth. We develop and distribute all-natural, vegan, allergen-free supplements. Behind the product is a young, international, and technically ambitious team that moves fast and builds for scale. If you want to architect real-world systems that reach customers across three continents, this is where you do it. For this role we're not looking for an ML researcher, but for a strong software engineer who builds AI automation programmatically: as versioned, testable, maintainable code not as a clicked-together no-code workflow.

What You'll Do

• Design, build, and operate production-grade agentic systems (RAG, tool integration, context-aware processing) that automate customer care and operations across our markets — including data-privacy requirements such as PII masking.
• Connect our systems programmatically through their APIs: e-commerce (e.g. Shopify), customer support (e.g. Zendesk), CRM, and the email channel to segment, personalise, and automate customer communication end to end.
• Use generative models via their APIs to produce content and creative at scale, with automated publishing workflows.
• Build the tooling that measures performance: dashboards, data pipelines, automated reporting, and anomaly detection.
• Decide, based on data, which processes are actually worth automating then ship those automations where they create value.
• Bring your own systems to production and keep them handover-ready for a small team: clean code, tests, monitoring, documentation.

What You Bring

• 5+ years as a software engineer with a proven track record deploying production systems; recent hands-on experience with LLM-based / generative AI.
• Strong programming skills (especially Python): clean API design, async/queues, robust error handling, idempotency in integrations (webhooks that occasionally fire twice).
• LLM APIs used programmatically, in code: prompt and context engineering, structured outputs, tool calling, plus an eval/test harness that guards against regressions instead of "looks good to me".
• Ability to build RAG yourself: embeddings, managed vector stores, making retrieval quality measurable.
• Light data engineering: SQL, data pipelines, and automated reporting across CRM, e-commerce, and marketing data.
• Deployment-capable: containers, some IaC, secrets handling, observability; you don't throw your work "over the fence to IT".
• Buy-over-build judgment: a good sense of when to build custom versus leverage an existing SaaS platform, balancing cost, speed, and maintainability.
• Service mindset & clear communication: you understand what non-technical teams need and build tools they actually use.

Nice to Have

• Experience with fine-tuning / LoRA and deploying your own models. (Explicitly not required , at our scale the leverage is in integration and orchestration, not model training.)
• Automation for performance-marketing channels (Google Ads, Meta, TikTok, Amazon) and technical/content SEO.
• Sector background in supplements, nutrition, or pharma.

Languages

• English (fluent / professional level)
• German is a plus

What We Offer

• Real ownership from day one: architect and run SanaExpert's international AI stack, with the autonomy to choose your tools and set the roadmap.
• Visible impact: your systems reach customers across three continents and move real business metrics.
• Work at the frontier: build with the latest LLM, agentic, and generative tooling on genuine production problems, not prototypes.
• A modern office in central Munich and a flexible hybrid model.
• A Wellpass membership and a genuine commitment to your well-being.
• A young