General Manager

General Manager (GM)

Position Overview:

The General Manager will hold absolute operational and financial accountability for the entire business, overseeing all departments including all Operation Teams, Human Resources, Finance, and Supply Chain/Warehouse operations. Serving as the primary liaison between daily operations and ownership, the General Manager will report directly to the Founder on the overall health, status, and performance of the business. The ideal candidate is a visionary yet hands-on leader capable of designing and executing robust business strategies to drive multi-location growth, profitability, and strict brand compliance.

Key Responsibilities:

Strategic Planning & Business Growth:

• Business Strategy: Formulate and execute comprehensive long-term business plans, expansion strategies, and revenue-generation goals in alignment with the Founder's vision.
• Financial Performance: Drive profitability by reviewing monthly P&L statements, managing group budgets, and collaborating with the Finance department to implement aggressive cost-control measures.
• Market Expansion: Identify market trends, optimize pricing models, and pioneer marketing or operational strategies to elevate brand positioning across all UAE branches.

Executive Reporting & Communication:

• Founder Liaison: Act as the direct report to the Founder, delivering transparent, data-driven updates on the overall status, financial health, and operational challenges of the business.
• Cross-Department Oversight: Oversee department leaders (including the Chief Accountant, HR, and Warehouse Manager) to ensure unified alignment with corporate objectives.

Operational Excellence & Compliance:

• Standard Operating Procedures (SOPs): Implement and enforce rigorous operational standards, quality metrics, and performance guidelines across all service floors and production kitchens.
• Asset & Compliance Management: Ensure full corporate compliance with UAE municipal regulations, labor laws, and health and safety standards.
• Ad-hoc Tasks & Emergency Leadership: Remain fully adaptable to handle urgent executive directives, crisis management scenarios, and strategic ad-hoc tasks assigned by the Founder to safeguard business interests.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, or a related field (Master’s/MBA preferred).
• 5–8+ years of proven executive leadership experience as a General Manager, Operations Director, or Country Manager, specifically within the high-volume F&B or hospitality industry.
• Exceptional financial acumen with deep experience managing multi-million AED P&L budgets, COGS, and complex inventory supply chains.
• Demonstrated track record of formulating successful business turnarounds, growth strategies, and corporate restructuring.
• Command-level leadership, negotiation, and communication skills.
• Deep knowledge of the UAE F&B landscape, multi-branch operations, and central production dynamics.

Key Attributes:

• High-integrity executive who leads by example with discipline and precision.
• Exceptional strategic thinker who balances macro business objectives with practical operational realities.
• Proactive problem-solver with a "take-charge" attitude under intense corporate pressure.

Ability to commute/relocate:

• Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your notice period, or when can you join?

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person