(Junior) Third Party Control & Process Manager (m/f/d)

Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.

Team

The Raisin Platform Solutions team is at the vital center of our service bank. Composed of talented professionals driven by a passion for efficiency, innovation, and seamless financial transactions, this team is at the forefront of shaping the future of modern banking services.

Our mission is to revolutionize the landscape of banking through the strategic application of technology, data-driven insights, and a commitment to delivering unparalleled service. We stand at the intersection of finance and technology, where every member plays a crucial role in driving operational excellence.

Your Responsibilities

We are looking for a strategic and process-driven Business Development Manager to support our Third-Party Management function. In this role, you will own the end-to-end operational lifecycle of our critical vendors, external partners, and outsourced service providers.

A critical component of this role is ensuring our third-party ecosystem is highly resilient and fully compliant with the Digital Operational Resilience Act (DORA). You will be responsible for ensuring that external partners operate seamlessly, adhere to strict Service Level Agreements (SLAs), and meet rigorous ICT (Information and Communication Technology) risk management standards to continuously deliver value to our core business operations safely.

Vendor Lifecycle & Operational Relationship Management

• Own the end-to-end third-party operational lifecycle, from initial onboarding and technical integration to continuous monitoring and eventual offboarding.
• Build and maintain strong, strategic relationships with key external partners, acting as the primary point of escalation for operational bottlenecks and service disruptions.
• Collaborate closely with Compliance, Procurement and Legal teams to ensure operational readiness and compliance requirements are met during the vendor selection and renewal phases.

Digital Operational Resilience & DORA Compliance

• Lead the implementation and ongoing management of ICT third-party risk management controls in strict alignment with DORA requirements.
• Maintain an accurate and up-to-date Register of Information detailing all ICT third-party service dependencies.
• Partner with InfoSec, Compliance, and Risk teams to conduct regular vendor risk assessments, evaluate concentration risks, and ensure third parties participate in required operational resilience testing (e.g., TLPT).
• Develop and maintain joint business continuity plans, robust vendor escalation matrices, and incident management protocols, ensuring alignment with DORA's incident reporting mandates.

Performance & SLA Monitoring

• Define, implement, and track rigorous KPIs and SLAs for all third-party providers.
• Conduct regular Quarterly Business Reviews (QBRs) and performance audits with key vendors to ensure continuous improvement and strict adherence to service availability targets.
• Design and maintain operational dashboards (e.g., via Looker) to monitor vendor performance, dependency health, and risk metrics in real-time.

Process Optimization & Integration

• Design seamless operational workflows that integrate third-party services into our internal value chain without friction.
• Transition reactive, detective vendor controls into automated, preventive systems to bui