Customer Enablement Specialist (f/m/x)

Become part of Tanso and decarbonize industries with us.

What if the impact of your role extended beyond a job title?

Not through marketing spin. Not through vague "purpose-driven" messaging. But through software that helps industrial companies understand, manage and actively reduce their environmental impact.

That's what Tanso is building. And it's one of the reasons people join us.

Why Tanso?

• Take Action in a Fast-Moving, High-Impact Environment. We move fast on sustainability because the urgency is real. That means decisions that matter, transparent processes, and the agility to navigate change.
• Challenge & Grow Through Ownership. Take ownership immediately, build expertise through hands-on experience, and leverage every available resource to achieve outsized impact.
• Foster Trust with Mission-Driven Collaborators. You'll join a team that prioritizes impact and each other. We give honest feedback, share credit, support each other when it matters, and hold high standards together.
• Embrace Responsibility & Drive Impact. Turn fragmented emissions data into actionable insights. Your work has immediate, visible impact - clearer decision-making and genuine momentum toward change.
• AI First-Mindset. We embrace cutting-edge technology to solve sustainability challenges. Push the boundaries of innovation and stay ahead of what's possible.
• Commitment to Performance & Excellence. We cultivate a high-performance culture where you thrive. Push yourself and others to excel, celebrate wins, learn from setbacks, and raise the bar.

Your role

To make every customer interaction with Tanso outstanding, fast, empathetic, and genuinely solving the problem behind the question, we are looking for a Customer Enablement Specialist (f/m/x).

As a Customer Enablement Specialist, you will be the human face of Tanso when customers need help, while also building the tooling, content, and AI engine that enables us to deliver this quality at scale.

Key responsibilities

• Own First-Line Support & Triage: Be the first point of contact across chat, email, and the help center. Resolve standard questions independently, triage bugs and feature requests, and apply clear escalation criteria toward CSMs, Engineers and Climate Intelligence Specialists.
• Deliver Outstanding Customer Experience: Respond fast, communicate with empathy and clarity, take end-to-end ownership of every ticket, reproduce issues, and provide real answers rather than shortcut fixes.
• Build & Scale Support Tooling and the AI Engine: Optimize Intercom routing, Tanso Copilot, Linear and HubSpot integrations, reporting dashboards, and deflection workflows. Own the content loop end-to-end from closed ticket to published help-center article.
• Bridge Customer Voice to Product & Leadership: Translate customer reports into reproducible Linear issues and run weekly and monthly insight reports that synthesize top ticket drivers for Customer Success, Product and Climate Intelligence.
• Champion Tanso's Collaborative Culture & Continuously Raise the Bar: Build trusted partnerships with CS, Engineering, Climate Intelligence, and Product. Share knowledge generously and turn support into a genuine Tanso differentiator by bringing ideas, not just execution

Your profile

• 1–2 years of experience in a customer-facing role, ideally in B2B SaaS support, customer-facing tech, or a comparable service environment.
• Strong fluency and interest with modern support tooling (Intercom, Zendesk, Linear, HubSpot, or similar) as well as AI / Copilot tools (Fin AI, Claude).
• Interest in content-writing and sustainability.
• Comfortable working with data: tagging discipline, reporting dashboards, and basic Excel/CSV.
• Excellent written communication in both German and English.

What we offer

• A highly competitive compensation package with an attractive equ