Cabin connectivity Specialist - Immediate Joiner

Akkodis is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-toend solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group

We are seeking a Technical Support Specialist - Cabin Connectivity to join our client in Dubai, UAE.

Mission:

We are looking for a Cabin Connectivity Technician to support commercial aircraft cabin connectivity systems by providing technical assistance, troubleshooting support, and engineering recommendations to airline customers. The successful candidate will be responsible for analysing connectivity issues, supporting fault investigations, coordinating with multiple stakeholders, and ensuring high service availability across customer fleets. This is a customer support role focused on technical analysis and troubleshooting rather than performing aircraft maintenance.

Key Responsibilities

• Provide technical support for commercial aircraft Cabin Connectivity systems.
• Analyse and troubleshoot cabin connectivity issues reported by airline customers.
• Determine whether reported issues originate from onboard aircraft systems or external service providers.
• Provide first-level troubleshooting recommendations to airline engineering and maintenance teams.
• Analyse technical logs, diagnostic reports and system data to support fault investigations.
• Coordinate with customers, equipment manufacturers and internal technical teams to resolve technical issues.
• Monitor fleet connectivity performance and identify recurring technical issues.
• Support continuous improvement by documenting findings and recommending corrective actions.
• Prepare technical reports and communicate investigation results to stakeholders.
• Assist customers as a technical advisor without performing maintenance activities on the aircraft.

Required Experience:

• 3 to 10 years of experience supporting commercial aircraft Cabin Connectivity systems.
• Previous experience within an airline, MRO, aircraft manufacturer or cabin connectivity supplier.
• Practical experience supporting passenger connectivity systems on commercial aircraft.
• Experience with aircraft is considered an advantage.
• Experience with In-Flight Entertainment (IFE) systems is considered a plus but is not mandatory.

Technical Skills:

The ideal candidate should have practical experience with several of the following:

• Passenger Wi-Fi Systems, Cabin Connectivity Systems, Cabin Network Architecture, Wireless Access Points (WAP), Connectivity Servers, Satellite Communication Systems, Live TV Distribution, Connectivity Ground Testing, Connectivity Fault Isolation, Diagnostic Log Analysis, Software Loading and Configuration, Connectivity-related LRUs

Experience with one or more of the following technologies is highly desirable:

Panasonic Avionics, Thales, Viasat, Starlink Aviation, Other commercial aircraft cabin connectivity platforms

Technical Competencies:

• Good understanding of aircraft Cabin Connectivity architecture.
• Ability to analyse technical faults and recommend corrective actions.
• Experience using diagnosti