Patient Liaison Officer

We are looking for individuals who want to join our Team at Spangdahlem Air Base**!**

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JOB OPENING

• Title: Patient Liaison Officer
• Location: Wittlich, Trier and Spangdahlem, Germany
• Start Date: Immediately
• Job Type: Part-Time to Full-Time

SUMMARY

Patient Liaison services are required for eligible healthcare beneficiaries as scheduled by the Government for the 52nd Medical Squadron/Spangdahlem Air Base. The PL coordinates support with the International SOS (ISOS) Near Patient Team and provides assistance and information regarding Host Nation Facility (HNF) care and programs to beneficiaries hospitalized in host nation medical facilities. Liaisons between the direct care facilities, host-nation facilities, and other services as required. Provides coordination, communication of care, and necessary logistical arrangements with commanders, medical professionals, wing agencies, and family members upon notification of beneficiaries hospitalized in host nation facilities. Coordinates administrative aspects (forms) of the patient’s health care with the host-nation facilities, and serves as a liaison during hospitalization. Relays quality of care concerns to TRICARE operations, administration office, and Near Patient Team involving beneficiaries receiving care at Host Nation Facilities.

QUALIFICATIONS

• Must have the ability to read, speak, and write English and German languages at a proficiency Level 3 (fluent).

• Be able to provide a significant service as a translator between German healthcare providers and American medical healthcare beneficiaries.

• Knowledge of medical terminology is preferred.

• Knowledge of telephone etiquette, office management methods, excellent communications, and customer service skills, strong organizational background, and computer operations including Microsoft Windows and spreadsheet-type applications.

• Shall maintain an understanding/knowledge of both HIPAA and German privacy laws concerning health care.

• Must possess and maintain a valid German Driver’s License and/or USAREUR driver’s license. RESPONSIBILITIES include, but are not limited to

• Visits shall be conducted during regular duty hours on the day of admission or, if admitted after duty hours, on the following duty day. The Patient Liaison shall visit patients hospitalized in host nation facilities within a 45-mile radius of Spangdahlem AB including but not limited to Marienhausklinik (Bitburg), Verbundkrankenhaus (Wittlich), Krankenhaus der Barmherigen Brueder (Trier), and Klinikum Mutterhaus der Borromaerrinnen (Trier). The patient demand for the Krankenhaus der Barmherigen Brueder (Trier) and Klinikum Mutterhaus der Borromaerrinnen (Trier) services shall be combined.

• Assures the patient has an understanding of diagnosis, treatment, and reason for admission, in the event of a serious diagnosis contact the Near Patient Team or 52 MDG Case Manager if the Near Patient Team is unavailable.

• Newborn Admissions: Provides parents with “In-processing your Newborn” package and assists parents with paperwork/application for Birth Certificate; notifies Family Advocacy staff with problems or if requested. If admission occurs outside of MTF operating hours, contact Landstuhl Regional Medical Center (LRMC) for mini registration in CHCS during MTF duty hours, contact 52 MDG Beneficiary Services Representative (BSR) and schedule weight check appointments prior to discharge or call the patient with an appointment.

• Deaths: Provides guidance and/or assistance with death notification and coordination with City Hall.

• Dispositions Ensures patient has the necessary prescription(s) (preferable to 52 MDG formulary and format). Reinforces/reminds patients to take discharge notes to TRICARE and follow up on any additional referrals/appointments/convalescent leave. Verbally translate HNP recommendations to PCM Nurses.

• Patient Visits: Visits all inpatients at Host N