Service Level & Service Delivery Manager (f/m/d) - Contract Management

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our global team as Service Level and Service Delivery Manager (f/m/d) - Contract Management to ensure high service performance and cost efficiency within Connectivity & Remote Services. In this role, you will manage budgets, own service level agreements (SLAs) and supplier contracts, monitor KPIs, and drive financial transparency across the service landscape.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

This position is full-time or part-time with a minimum of 30h/week.

Your tasks and responsibilities:

• Service Level Monitoring & Reporting: You regularly monitor service performance against agreed Service Level Objectives (SLOs).
• SLA Management: You define and update SLAs and OLAs in line with customer requirements.
• Contract Ownership: You take responsibility for supplier development and operations contracts and act as the central interface to contract management.
• Customer & Vendor Relationships: You serve as a key contact between Customer Services, internal and external customers, and manage supplier contracts.
• Service Reviews: You conduct regular Service Level Reviews, assess service performance, and drive continuous improvement initiatives.
• Supplier Management: You manage the price-performance ratio of service levels and prepare corresponding analyses and reports.
• Cross-functional Collaboration: You work closely with internal teams such as incident, problem, and change management to ensure performance improvements.

Your qualifications and experience:

• You hold a completed university degree in business administration, business informatics, engineering or a comparable field.
• You bring many years of professional experience in contract design and contract management, including the development and governance of SLA lifecycle frameworks.
• You already have many years of professional experience and additional qualifications in this field, but do not hold a university degree? We would still be happy to receive your application.
• You have proven experience in service and relationship management, balancing customer value, service quality, and cost efficiency.
• You are experienced in aligning service performance and customer satisfaction with overall business and strategic objectives.
• You have hands-on experience in KPI ownership, including defining, tracking, and reporting meaningful service performance metrics.
• You possess a strong financial acumen, with practical experience in budget planning, cost control, and financial transparency.

Your attributes and skills:

• You have a very good command of English and German (written and spoken).
• You are open-minded and demonstrate a strong openness to change, embracing new ways of working, processes, and technologies.
• You work in a structured, efficient, and solution-oriented manner, always keeping corporate goals and long-term sustainability in focus.
• You bring strong communication skills and stakeholder empathy, enabling effective collaboration across functions and seniority levels.

Our global team:

Siemens Healthineers is a leading global medical technology company. 74,00