Fulfillment Specialist

About RH Aero Systems**:** RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary: The Fulfillment Specialist combines regional execution ownership (approx. 80%) with customer-facing coordination responsibilities (approx. 20%) across the end-to-end order fulfillment lifecycle. In the primary capacity as Fulfillment Specialist, the role is responsible for end-to-end monitoring, coordination, and prioritization of all regional order fulfillment gates, starting after customer order entry through to delivery. The role maintains full visibility over all open customer orders in the region and owns operational prioritization as well as execution performance and delivery outcomes. In its complementary function as Customer Delivery Manager, the role acts as a secondary customer-facing coordination interface for assigned accounts or projects, ensuring alignment between customer expectations and regional execution. The role consolidates order status, milestones, and risks and translates customer priorities into structured escalation input for regional execution. Key Responsibilities:* End-to-end operational responsibility for regional customer orders after order entry - Monitoring and coordination of the internal gates in the overall order fulfillment process

• Coordination of regional sourcing, purchasing, logistics, quality and warehouse activities including identification and escalation of delivery risks, delays and bottlenecks
• Responsible for setting priorities in the different gates of the regional order fulfillment process as well as requesting corrective measures if necessary to ensure on-time customer delivery dates
• Coordination of orders with cross-location order Fulfillment units
• Monitoring and maintenance of order-relevant dates and data in ERP systems (SAP, EPICOR)
• Ownership of customer On-Time Delivery (together with gate-responsible functions)
• Close coordination and collaboration with Customer Team and/or Delivery Leaders to ensure complete, accurate and descriptive delivery status information including expected delivery dates
• Coordination and follow-up of the tasks defined in MRB/ DMR meeting
• Internal interface and contact for delivery, shipping and invoicing readiness topics and questions
• Responsible for providing order status information to internal Stakeholders
• Forecasting and monitoring of Turnover including escalation management
• Primary operational interface to the customer for non‑commercial topics for assigned accounts, projects, or strategic customers, acting in a project‑management‑oriented delivery management role in collaboration and facilitation with the Customer Account Manager
• Clarification, and alignment of customer delivery requirements, priorities, and changes during order execution to ensure alignment between customer expectations and supply chain execution
• Customer‑ or project‑based monitoring of Customer Orders and PO lines, executed within one or across multiple regions, including consolidation of order status, milestones, and risk information
• Customer communication regarding delivery updates, including preparation and communication of customer status reports, delay notifications, and alignment of internal recovery actions
• Coordination with Regional Fulfillment Specialists to align customer priorities and expectations
• Support customer communication related to configuration changes after internal validation
• Ensuring consistent and accurate customer‑facing status information and Project‑like coord