Administrator

Administrator, Frankfurt, Germany

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Mercury is the European leader in construction solutions. We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.

We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including: Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.

At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.

Key Responsibilities Of The Role Front of House & Visitor Experience

• Greet and welcome all visitors, clients, and staff with warmth and professionalism.
• Manage visitor sign-in processes and ensure compliance with Mercury security protocols.
• Maintain a pristine reception area and office space that reflects company standards and culture.
• Coordinate hospitality (refreshments, meeting room setup, etc.) for VIP guests and client visits.
• Handle incoming calls and correspondence
• Ensure shared office areas, hot desks, and workstations are tidy, organised, and well‑maintained at all times, promoting a professional and welcoming environment.

Meeting Room & Event Coordination

• Manage/support bookings for meeting rooms and shared spaces using scheduling software.
• Ensure rooms are prepared with necessary equipment, materials, and refreshments.
• Support internal events (e.g. town halls, leadership visits) with logistics and coordination.

Facilities & Operational Support

• Raise purchase orders (POs), process invoices, and track orders in collaboration with the Facilities team.
• Liaise with vendors and suppliers for office supplies, catering, and maintenance.
• Monitor stock levels of office consumables and proactively reorder as needed.
• Assist with minor facilities tasks (e.g. reporting faults, coordinating repairs).

Administrative Support

• The Administrator may also provide support to other administrative colleagues across the business as required. This may include, but is not limited to, helping with travel and accommodation, attending property viewings, and coordinating internal or external events.

Employee Interface & Support

• Act as a go-to contact for employee queries related to office logistics, deliveries, or space usage.
• Help maintain internal communications boards or digital signage in reception areas.

Security & Emergency Protocols

• Monitor access control systems and liaise with facilities personnel as needed.
• Maintain awareness of emergency procedures and assist during drills or incidents.
• Ensure compliance with health & safety standards in the office

Essential Criteria For The Role

• Experience in a corporate reception/front-of-house role
• Exceptional professionalism and interpersonal skills — confident, warm, and polished manner.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Experience with meeting room booking systems
• Strong organisational and multitasking abilities — able to manage competing priorities calmly and efficiently.
• Excellent verbal and written communication skills — clear, courteous, and effective.
• Discretion and confidentiality — trusted to handle sensitive information and high-profile visitors.
• Native German Speaker
• Fluency in English — both spoken and written
• Strict adherence to corporate dress code — polished, business-professional attire