Senior Manager - Client Services - MFG - V

Role Information****Role Senior Engagement Manager

Role Designation Senior Manager / Senior Manager – Client Services

Career Stream Global Markets

Career Sub Stream Client Services

Reports to Group Senior Manager - Client ServicesBillable Role (Y/N)

N

Supervises Associate Business Development Manager/ Associate Senior Manager - Client Services/ Associate Sales ManagerBillable Utilization

NA

Financial Size

(Revenue/ Budget/Span)

~ $80M per year across small, medium and large accounts.Incumbency

(Single/ Multiple)

Multiple

Team Size & Dispersion

(Direct & Indirect reports, Single/ Multiple locations)

Number of Direct reports : 1 AEM and 1 EM. Likely to expand in futureLocation

(Onsite/ Offshore)

Frankfurt, Germany

Operating Network (Internal)

Group Senior Manager - Client Services, Associate Senior Manager - Client Services/ Business Development Associate , All HBUs, IBU delivery, Finance, Legal, HR, CCD, IS, UPAMs, GEMs, DHs, IBU Heads, and NBD team.

Operating Network (External)

Clients (CXOs, Business Leadership, IT Leadership and below, Procurement office, Client Audit & compliance), Alliance partners, and other contractors (direct competitors, other companies managing PMO, independent contractors etc.)

Educational Qualification* and Experience Requirements

10 Senior Manager / Senior Manager – Client Services Engineering Graduate CA / Tier MBA* Non Engineering Graduate PhD

Minimum No. of Years 11 9 11 Career Stream

• Categorized based on Infosys recognized list of colleges and courses

For Higher Proficiency 10Career Stream Engineering Graduate CA / Tier MBA* Non Engineering Graduate PhD

Minimum No. of Years 14 12 14 Global Markets

1 Global Markets

Areas of Responsibility

• Market Development and Prospecting

The Senior Manager – Client Services analyses the current accounts and target prospects to identify right set of Buyers, their buying patterns and help tailor offerings, solutions for specific industry segment, account. S/He is responsible for reaching out to identified target Buyers through multiple levers, such as Cold-calling, partnerships, events

• Opportunity Identification and Qualification

The Senior Manager – Client Services will navigate the account to identify varied kinds of deals in the account in order to increase Infosys' revenue and market share.

• Proposal Development, Negotiation and Closure

The Senior Manager – Client Services will form pursuit team across Infosys internal units / external partners if needed. S/He positions client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning with client. S/He sets up and facilitates proposal-coaching sessions between client and pursuit team's technical / domain experts and drives the proposal to closure.

• Contracting and MSA

The S