Team Lead Field Service

• PROBAT B.V. About PROBAT

For more than 155 years, PROBAT has stood for pioneering spirit and innovative strength in the coffee industry. Through targeted acquisitions in the food processing sector, intensive technology transfer within the group and the expansion of a global service network, PROBAT has developed into a leading full-service provider for the food industry. The company plans, develops and manufactures machines, turnkey production plants, environmental technologies and intelligent control systems with integrated smart data management. With around 1,200 employees at locations in Germany, Brazil, Canada, India, Italy, Scotland, the Netherlands and the United States, as well as a presence in over 40 countries, PROBAT offers its customers comprehensive solutions, excellent service and in-depth industry knowledge – worldwide and from a single source.

Your Responsibilities

As Team Lead Field Service, you are responsible for the operational management and coordination of all field service activities. You ensure that service work is carried out efficiently, safely, on schedule, and to the highest quality standards. You continuously monitor progress, capacity, and team performance.

A key part of your role is ensuring compliance with HSE (Health, Safety & Environment) standards. You make sure that all service engineers are properly prepared to work onsite, including the availability of correct safety documentation, work permits, and adherence to customer-specific safety procedures. You also stimulate a strong safety culture through initiatives such as toolbox meetings and continuous awareness of safe working practices.

You are responsible for solid work preparation and execution, ensuring that service jobs are well-prepared, technically sound, and efficiently executed. In addition, you review service reports on quality, completeness, and technical accuracy, safeguarding high reporting standards towards customers.

You play a key role in improving processes and service quality, actively contributing to a professional and customer-focused service organization. In addition, you lead, coach, and develop a team of service engineers.

Location: Koog aan de Zaan

Reporting line: You report to the Manager Service and work closely with Service Planning, Sales, Project Management, and Engineering

Team size: Up to 20 employees

International exposure: You will be in contact with international customers and external service partners

Your Tasks:

• Coordinate and manage all field service activities
• Monitor progress, planning, quality and safety of service assignment
• Ensure proper work preparation, including scope definition, documentation, and resource planning
• Safeguard HSE compliance, including correct use of safety documentation, permits, and procedures for onsite work
• Organize and lead toolbox meetings to promote safety awareness and continuous improvement
• Review and validate service reports on technical content, quality, and completeness
• Identify bottlenecks and drive process improvements
• Ensure efficient use of people, materials, and resources
• Align daily with internal departments such as Sales, Project Management, and Engineering
• Maintain contact with customers and external service partners
• Coach, motivate, and guide the service team
• Foster a customer-focused, safety-conscious and professional way of working
• Analyze service performance and initiate improvement actions Your Profile

• Bachelor’s degree (HBO level), preferably with a technical focus
• At least 5 years of relevant experience, including team leadership
• Experience in a service-oriented, technical, or industrial environment
• Solid knowledge of HSE, Arbo and safety regulations within an industrial or field service environment
• In possession of VCA-VOL certification (or willing to obtain)
• Experience with wor