Head of Operations, Compute, & Storage Team

Grow with us! We are looking for an experienced and hands-on Head of Operations, Compute & Storage to lead our Infrastructure Engineering team within UI Information Technologies GmbH in Frankfurt. This role is responsible for managing core IT infrastructure services, ensuring high availability, operational excellence, SLA compliance, and continuous improvement across compute and storage environments. You will lead a team of infrastructure engineers supporting critical enterprise systems and collaborate closely with other IT functions to ensure stable, secure, and scalable operations. The ideal candidate has experience with ITIL governance model and familiar working in financial regulated environments (Bafin, CSSF). .

Your tasks and responsibilities:

• Team Leadership and Operations
• Lead, mentor, and develop a team of Infrastructure Engineers
• Assesses whether the results of the team are on schedule and in line with customer expectations
• Manage day-to-day IT infrastructure operations
• Comprehensive financial management of the department and responsible for annual budget on specific services
• Own and oversee the management of contracts for sub contracted services
• Ensure SLA adherence and operational KPIs are met
• Monitor infrastructure health and ensure proactive issue resolution
• Manage ticket queues and operational workload distribution

Infrastructure Management. Oversee and ensure stability, performance, and security of:

• Governance and Optimization:
• Capacity planning and performance optimization
• Infrastructure lifecycle management
• Security compliance and vulnerability management
• Continuous improvement of operational processes
• Documentation and operational standards enforcement

Collaboration:

• Work closely with Security, Network, Cloud, and Application teams
• Support IT projects and transformation initiatives
• Act as escalation point for complex infrastructure issues

Your skills and experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 7+ years of experience in IT Infrastructure Operations
• 3+ years in a leadership or team lead role
• Strong expertise in:
• Windows Server environments
• Hyper-V and VMware virtualization
• NetApp storage
• Microsoft Exchange Online
• Active Directory / Domain Services
• Backup solutions (preferably Commvault)
• Patch management & vulnerability management
• Solid understanding of ITIL processes
• Experience managing SLAs and operational KPIs
• Strong troubleshooting and escalation management skills
• Fluent in English and German

What we offer:

• An exciting working environment and challenging tasks
• Extensive insight into the European fund industry
• Friendly, international and goal-oriented working environment
• High degree of independent work
• Interesting discounts
• Free Deutschland ticket
• Attractive home office arrangements and working time flexibility

Apply now!

Send your CV to career@universal-investment.com.

The recruiting entity here is Universal-Investment-Gesellschaft mbH/Universal-Beteiligungs- und Servicegesellschaft mbH/Universal-Investment-Labs GmbH/CAPinside GmbH/UI Enlyte-Gesellschaft mbH/UI BVK Kapitalverwaltungsge-sellschaft mbH/UI Information Technologies GmbH

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Disclaimer for Recruitment Agencies: Universal Investment does not accept any CV’s received from recruitment agencies with whom terms and conditions have not been agreed and will not consider unsolicited CV’s or agree to pay any recruitment fee for them. This is applicable also for any CV that is submitted directly to our Hiring Managers.

If you are interested in becoming one of our preferred recruitment suppliers in the future, please email career@universal-investment.com, and we will be glad to keep your details under consideration once our PSL is revised.