Administrator - Desk Side Services, AMT Asset Management Software

Frankfurt Am Main, Stadt, Hesse

Job Summary

The JD for position of FSO engineer is as follows: • A team player. • Candidate should be fluent in German language (C1, we will prefer Native speaker) and basic English. • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops • to provide IT support services to the business community ensuring that all requirements are met within agreed service targets • User friendly. • To provide infrastructure administration functions • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities • Troubleshooting application issues like Outlook issues (including O365), MS Office, MS Teams etc. • Familiar with Enterprise IT setup including Network File Shares, Network Printers, AD, SCCM, SAP etc. • Troubleshooting End User’s network issues. Should be familiar with basic network setup and technologies. • Should be familiar with ITSM tool (SASOL is using SNOW). • Taking ownership of issues through to resolution on all appropriate requests. • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information. • Move equipment associated with escalated help desk incidents and service requests • Performing asset inventory activities as needed. • Trains and orients staff on use of hardware and software. • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Key Responsibilities

Primary skill - FSO

Skill Requirements

1. In-Depth Knowledge Of Asset Management Services And Tools.

2. Strong Analytical And Problem-Solving Skills.

3. Proficient In Ticketing Systems And Incident Management Processes.

4. Excellent Communication And Interpersonal Skills.

Other Requirements

This is FTC requirement . Primary skill - FSO

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-