Trading Operations Manager

Job Description

Position: Trading Operations Manager

Location: Dubai

Department: Trading Operations

Role Type: Full-time

Reports to: Head of Trading

Experience Required: 5+ years within FX/CFD brokerage operations with at least 2 years in a management role

Role Overview:

The Trading Operations Manager will be responsible for the day-to-day management of the Trading Operations team and the operational infrastructure. This role oversees trading platforms, liquidity operations, client trading support, reconciliations, reporting and operational projects.

The successful candidate will act as a key liaison between Risk, Operations, Sales to ensure efficient and scalable operations. This position requires strong leadership skills, a deep understanding of FX/CFD brokerage operations and the ability to drive continuous improvement across processes, systems and controls.

Key Responsibilities:

Trading Operations Management

· Lead and manage the Trading Operations team, including performance management, training, and development.

· Oversee daily operational activities to ensure smooth and efficient processing across all functions.

· Establish and maintain operational procedures, controls and service standards.

· Ensure operational incidents are identified, escalated and resolved within agreed SLAs.

· Drive process improvements and operational efficiencies through automation and system enhancements.

· Manage operational risk and ensure adherence to internal policies and regulatory requirements.

Platform & Trading Infrastructure Oversight

· Oversee the administration and operation of trading platforms, including MT5 and associated systems.

· Ensure the accurate setup and maintenance of trading instruments, trading conditions, swaps, dividends, holiday schedules and corporate actions.

· Monitor platform performance, execution quality and system stability.

· Coordinate with technology teams and vendors on platform upgrades, maintenance and enhancements.

· Oversee the onboarding and operational readiness of new trading products and platform features.

Liquidity & Execution Operations

· Oversee liquidity configurations, symbol mappings, execution settings and routing logic.

· Monitor execution quality, slippage, rejection rates, fill ratios and latency metrics.

· Investigate trading anomalies and client execution-related queries.

· Collaborate with the Operations and Risk teams to optimize execution quality and trading performance.

Reporting & Data Analysis

· Produce and review daily, weekly and monthly operational and trading reports.

· Analyse trading activity, execution quality, client behaviour, operational performance and revenue metrics.

· Monitor key performance indicators across the Trading Operations function.

· Provide actionable insights and recommendations to senior management.

· Ensure reporting accuracy and consistency across all systems and stakeholders.

Cross-Department Collaboration

· Partner with the Risk team on exposure monitoring, hedging activity and trading investigations.

· Collaborate with Operations on operational governance.

· Support Product and Technology teams with system implementations and operational projects.

Strategic Projects & Continuous Improvement

· Lead operational transformation initiatives and process improvement projects.

· Evaluate and implement new technologies, systems and vendors.

· Support CRM, payment gateway and platform integration projects.

· Develop and maintain operational documentation, SOPs, policies and governance frameworks.

· Identify opportunities to improve scalability, efficiency and client experience.

Requirements & Skillset:

· Minimum 5 years of experience within FX/CFD brokerage operations.

· Minimum 2 years in a leadership or management position.

· Proven experience managing trading operations, client funding operations, or brokerage infrastructure.

· Strong