Operational Excellence (OPEX) Engineer Manager - Global Data Center

Join Our Team at Eaton: Empowering Tomorrow, Today!

Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.

Eaton's Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.

Within this segment, Eaton has an opening for an Operational Excellence (OPEX) Engineer Manager – Global Data Center Segment. This position is a globally focused senior individual contributor position within the Post Order Center of Excellence (CoE) for the segment. It will be accountable for defining, deploying, and continuously improving the global operating model for data center services execution.

The OPEX Manager partners closely with the Services Offer Manager , regional service execution leaders, PMO, digital, and quality teams to ensure Eaton’s services are delivered one global way—with standardized processes, clear performance metrics, strong governance, and a culture of continuous improvement. The role plays a critical part in scaling services profitably while improving customer outcomes, cycle time, cost, and quality across all regions.

What You’ll Do Global Services Operating Model

• Define, standardize, and continuously improve the global post‑order services execution model across hyperscale and colocation data center customers.
• Ensure alignment between service offer design and real‑world execution capabilities across regions.

Operational Excellence & Continuous Improvement

• Lead Lean, Six Sigma, and OPEX initiatives focused on improving safety, quality, delivery, cost, and customer satisfaction.
• Identify systemic execution gaps and drive root‑cause corrective actions across engineering, project management, field services, and supply chain interfaces.

Performance Management & Governance

• Establish global KPIs, dashboards, and review cadences for services execution performance.
• Drive transparency and accountability through structured operating reviews and escalation mechanisms.

Post Order CoE Enablement

• Partner with PMO, digital, and process owners to embed standard work, governance, and digital tools into daily execution.
• Support global roll‑out of new service offers by ensuring readiness of processes, training, and execution standards.

Cross‑Functional Leadership

• Influence and align stakeholders across regions and functions without direct authority in a highly matrixed organization.
• Act as a connector between services, commercial, engineering, quality, and regional delivery teams.

Customer & Market Feedback Loop

• Incorporate customer feedback, lessons learned, and operational insights into continuous improvement of service offers and execution models.

Qualifications

• Bachelor’s degree in engineering, Operations, Business, or a related field from an accredited institution.
• Minimum of 7 years of progressive experience in operations, services execution, operational excellence, or continuous improvement, preferably in complex, global, project‑based e