IT Manager (Infrastructure, Security and Business Systems)

Role Summary

You will be responsible for planning, implementing, maintaining, securing, and continuously improving the organization’s IT infrastructure and core business systems to ensure high availability, reliability, performance, and cybersecurity. The role ensures IT services are aligned with operational and business needs across all business functions, while driving technology initiatives and governance to support scalable growth.

This position leads the IT function and may remain technically hands-on, particularly in server implementation, virtualization, firewall administration, endpoint security (EDR/XDR), incident response, AI based systems implementation and compliance.

Key Result Areas (KRAs) & Deliverables

1. Infrastructure Availability & Performance

· Stable server/storage/network environment

· Proactive monitoring and preventive maintenance

· Capacity plans and lifecycle refresh roadmap

2. Cybersecurity & Risk Reduction

· EDR/XDR operational excellence and tuned alerts

· Reduced vulnerabilities and improved patch compliance

· Documented security policies and incident response playbooks

3. Operational Support Excellence (IT Services)

· SLA-based helpdesk/service performance

· Standardized IT processes (incident/change/problem)

· Reduced repeat incidents and improved first-time fix

4. Business Systems Reliability (ERP/MIS + Manufacturing Apps)

· High uptime and data integrity of business systems

· Seamless user access and controlled permissions

· Process automation initiatives where feasible

5. Compliance, Audit Readiness & Documentation

· Up-to-date asset register, access logs, change records

· Audit evidence pack readiness (IT controls, backups, DR tests)

· Policy library and training records

6. Project Delivery & Continuous Improvement

· On-time/on-budget IT projects (infrastructure upgrades, AI tools, security rollouts)

· Technology roadmap aligned to business priorities

· Measurable improvements in stability, security, and efficiency

Job Responsibilities

1) IT Strategy, Governance & Service Delivery

• Develop and execute the IT operational and developmental plans, aligned to business objectives and manufacturing priorities.
• Establish IT governance: policies, standards, procedures, controls, and service catalog.
• Ensure IT service continuity, proactive monitoring, and measurable service performance (SLA-driven).
• Manage IT budgeting, cost optimization, licensing, renewals, and total cost of ownership.

2) Infrastructure Architecture, Server Implementation & Management

• Design, deploy, and manage physical and virtual server infrastructure to meet performance, scalability, and high-availability requirements.
• Implement secure configuration baselines and patching schedules (OS, firmware, hypervisor, core apps).
• Own storage, backup, replication, and recovery architecture to minimize downtime and protect data.
• Troubleshoot infrastructure issues, execute root-cause analysis, and drive prevention actions.

3) Virtualization & Capacity Management

• Implement and manage virtualization platforms (e.g., VMware / Hyper-V) for optimized resource usage and operational efficiency.
• Manage VM lifecycle: provisioning, performance tuning, scaling, resource allocation, and decommissioning.
• Conduct capacity planning for compute, storage, and network and ensure future-ready scalability.

4) Network & Firewall Policy Management

• Deploy, configure, and maintain network security controls including firewalls, segmentation, VPN, IDS/IPS, and secure remote access.
• Review, optimize, and document firewall rules/policies in line with least privilege and change management.
• Monitor network performance and resolve connectivity/security issues impacting office + factory operations.

5) Cybersecurity (EDR/XDR, Hardening, Monitoring)

• Administer and optimize EDR/XDR tools; tune policies, alerts, and response playbooks.
• Implemen