Business Application Support Specialist (f/m/d) - Assistant Vice President

23 Jun 2026

Düsseldorf, NW, DE, 40474

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SMBC: A trusted partner for the long term

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

Who we are

United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary

Is the next step in your career at SMBC Group EMEA? We’re looking for a Business Application Support Specialist - Assistant Vice President (f/m/d) for our IT & Security Department to join our team.

This role will be primarily responsible for supporting the onboarding, maintenance, and ongoing support of internal bank applications while ensuring their stability, scalability and continuous improvement across SMBC Bank EU AG and its branches. It serves multiple stakeholders, including internal business units and regulated entities, to ensure a resilient and compliant technical environment aligned with the Bank’s internal standards and strategic objectives.

All activities must be delivered in strict adherence to the regulatory framework applicable to the Bank, including but not limited to ECB requirements, DORA, PSD2/3, EU AI Act, EBA ICT guidelines, GDPR and local regulatory requirements well as internal policies and technical standards driven by business and customer needs.

The role requires strong communication skills, with a high level of accuracy and clarity when coordinating with vendors and external partners. It also demands close collaboration with internal stakeholders and cross-border teams across key locations such as United Kingdom, North America, Tokyo and other EMEA branches, ensuring effective alignment on system onboarding, operational support and future scaling initiatives.

The anticipated salary range for this role is €60,000.00 - €104,000.00, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Business Area

The IT & Security Department (ITSD) at SMBC Bank EU AG is responsible for the secure, stable and compliant operation of IT services across its European entities. ITSD ensures the availability of business-critical applications and IT infrastructure, including networks and workplace services. Acting as a key interface between business units, internal IT teams and external providers, the department oversees application support, IT infrastructure operations, incident and change management as well as vendor coordination. ITSD plays a central role in maintaining operational resilience and ensuring alignment with regulatory requirements such as ECB and DORA.

Accountabilities & Responsibilities

• Support the onboarding, maintenance and continuous improvement of internal bank systems an