Operations Supervisor/Manager - Tagalog Speaking

The Role

We are seeking a dynamic, organized, and experienced Operations Supervisor/Manager to oversee a team of 50+ female staff, including nannies, babysitters, housekeepers, and customer service agents. The role also involves coordinating driver schedules and ensuring excellence in daily operations and client service delivery. The ideal candidate is a proactive leader with strong communication skills and multilingual ability (Tagalog, English, and preferably Arabic).

Key Responsibilities

• Team Leadership: Lead, supervise, and support 50+ staff across domestic services and customer service functions.
• Service Quality: Ensure high-quality service delivery across all operations; monitor performance and uphold service standards.
• Client Relations: Handle and resolve customer concerns promptly to maintain high client satisfaction.
• Scheduling & Logistics: Manage staff schedules and coordinate daily driver routes for staff pick-up and drop-off.
• Training & Development: Conduct regular performance evaluations and facilitate training sessions to improve staff skills and productivity.
• Operational Management: Oversee daily operations, enforce company policies, and ensure efficient workflows.
• Administrative Tasks: Prepare required reports, maintain accurate records, and support management with operational documentation.

Requirements

• Experience: 2–5 years of supervisory experience in cleaning, facilities management, or domestic staffing services.
• Skills: Strong leadership, problem-solving ability, and excellent interpersonal communication.
• Technical Proficiency: Proficient in MS Office and relevant operational management systems.
• Languages: Fluency in English and Tagalog; Arabic is an advantage.
• Other: Female candidates.
• Job Type: Full-time

Experience:

• Cleaning Services company/FM services company: 2 years (Required)
• People and team management: 2 years (Required)

Language:

• English/Arabic/Tagaog (Required)
• Work Location: In person

About the company

Success Factor is a dynamic startup HR recruitment and consultancy firm committed to enhancing talent acquisition and fostering sustainable growth through strategic HR solutions.