Manager, Openings and Transitions (Operations) (18 Month FTC)

Additional InformationN/A FTC

Job Number26076470

Job CategoryRooms & Guest Services Operations

LocationMarriott Hotel Holding GmbH, Eschborn-Frankfurt, Hessen, Germany, 65760

ScheduleFull Time

**Located Remotely?**N

Position Type Management

Manager, Openings & Conversions (Operations)

POSITION SUMMARY

The Manager, Openings & Conversions (Operations) is responsible for supporting Select and Premium brand conversion and new build openings across Europe and the Middle East. The role plays a critical part in supporting Marriott’s unit growth ambitions by leading hotel opening, conversion, and transition activities while ensuring compliance with brand standards, operational requirements, and company initiatives.

In addition to managing hotel openings, the position is responsible for overseeing hotel transitions including Managed-to-Franchise conversions, deflags, and operator changes. Working closely with owners, franchisees, hotel teams, and internal stakeholders, the Manager provides both on-site and remote support to ensure successful project execution and operational readiness.

This role requires strong project management capabilities, analytical thinking, stakeholder management skills, and the ability to make sound decisions in a dynamic environment.

CORE WORK ACTIVITIES

Openings & Conversions

• Authorize the opening of hotels on behalf of Marriott International as well as prepare, follow up on and verify the completion of the Authority to Open letter.
• Multi-unit project management. Develop and execute comprehensive project plans, including project scope, objectives, deliverables, timelines, and resource allocation.
• Monitor pre-opening status using the pre-opening website and communicate progress with Director, Openings and Conversions (Operations), relevant discipline leads and other stakeholders.
• Partner with Director, Openings and Transitions, Area Teams to assess and agree the level and cost of pre-opening support required.
• Support brand equity and ensure continued growth.
• Conduct ATO visits of opening hotels.
• Provide on-site support during the conversion period of the hotel.
• Direct all facets of brand growth, including architecture and design, executive orientation, opening timeline and opening authorization.
• Run Business Hours/Calls concerning all operational needs that need to be covered by opening hotels.
• Assist Franchisee/Hotel Team in achieving brand standards for service, product and financial success, pertaining to all opening hotels.
• Execute, communicate and ensure compliance with ongoing brand programs and initiatives.
• Responsible for conversion/opening process including product quality, training, guest service, opening supplies and conversion criteria to ensure the hotel has met Brand Standards.
• Analyze various measurement reports and assist field operations in improving opening hotel performance.
• Participate in Kick-off Meetings for new accounts.
• Participate in, and occasionally host, Executive Orientation Meetings.
• Host regular conference calls with the Franchisee/Hotel Teams to provide general pre-opening guidance and ensure the pre-opening tasks are being carried out effectively and in a timely manner.
• As necessary, plan and lead ad hoc additional calls with the property team, Owner/Franchisee/Hotel Teams, and any Marriott stakeholders involved in the opening process.
• Work closely with the Franchisee/Hotel Team, Director, Openings and Transitions, Area Team, Global Design, IT, and other departments to align on, and communicate, first sell dates and opening dates.
• Ensure Marriott goals for opening and converting hotels are met or exceeded.
• Ensure positive opening survey results are achieved.
• Inform, update and highlight concerns to Director, Openings and Transitions regarding opening projects.
• Manage hotel transitions including Managed to Franchise conversions, deflags and operator