Key Account Specialist (Inside Sales) - m/f/d

KEY ACCOUNT SPECIALIST (INSIDE SALES) m/f/d

JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES

In this role you will be responsible for complementing and supporting Key Account Executives activities for designated Regional and Local Key Accounts.

• Smooth customer and service oriented performance for designated key accounts
• Pro-active account management and development incl. follow-up on sales leads
• Make quotations to customers for designated accounts incl. follow-up
• Negotiate prices and secure best cargo mix
• Produce and update ratesheets
• Active communicator with international internal as well as external stakeholders
• Escalation point for enquiries or complaints
• Liaise cross functionally to overcome operational issues
• Ensure compliance with company rules
• Promoting e-commerce platform and self-service tools as applicable
• Tendermanagement

REQUIRED SKILLS AND COMPETENCIES

• A minimum of 3 years of professional shipping experience preferably within Inside Sales/Key Account
• Distinct customer and service focus
• Persuasive, target- and result oriented, competitive with strong communication and negotiating skills
• Advanced MS Excel or Google Sheet skills and a strong administrative focus
• Broad shipping knowledge with cross functional and commercial mind-set & knowhow
• Business fluent in English and local language
• Strong digital orientation and growth mind-set
• Clear affinity for tender handling and according high level of accuracy and stress resilience

WHAT WE OFFER

• Modern workplace
• Mobile working possibilities (2 days per week)
• Flexible working time
• Company pension scheme
• 30 days vacation
• Open communication and innovative collaboration
• Career & development opportunities

Located in the Hamburg office.