Head of Commercial Process Excellence (gn) Vollzeit/Teilzeit (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect As Head of Commercial Process Excellence, you are responsible for the end-to-end orchestration of system-supported commercial processes across Sales and Customer Service. You define clear standards, governance, and KPI frameworks, ensuring consistent and scalable execution across all units. The objective is to create an integrated process landscape that is tightly aligned with the commercial tech stack and measurably contributes to efficiency, growth, and customer experience.

• You build the Commercial Process Excellence organization from scratch and lead it in an international setup, with a process ownership layer along the customer value streams and a capability layer for cross-functional areas.
• You develop a robust operating model for the function and define roles, responsibilities, decision rights, and ways of collaboration between process owners, capabilities, commercial units, GTM channels, and commercial platforms.
• You are responsible for the target state of system-supported commercial processes across Sales and Customer Service, defining end-to-end process ownership along the customer value streams—from acquisition and conversion through to service and retention.
• You and your team establish central process governance for all system-supported commercial processes and define binding standards, business rules, taxonomies, and escalation frameworks across regions, channels, and units.
• You own the commercial process roadmap and prioritize process initiatives based on business impact, customer value, complexity, and scalability, in close alignment with the Commercial Leadership Team.
• You make final decisions on process design, resolve conflicts of objectives, and manage deviations, ensuring that local exceptions do not unintentionally become the new standard.
• You ensure that process architecture, tooling, and the operating model are seamlessly aligned and translate business objectives into scalable process, data, and automation logics.
• You manage the performance of all system-supported commercial processes based on clear KPI frameworks, leveraging process intelligence, data, and transparency to systematically identify inefficiencies. What makes you stand out
• You have several years of leadership experience in building and scaling process excellence organizations and are familiar with setting up new teams and structures from scratch.
• You bring experience in leading process owners and specialized capability teams and are able to integrate different role models into an effective overall organization.
• Your experience in establishing process governance is reflected in clearly defined standards, responsibilities, and a structured approach to handling process deviations.
• You have a deep understanding of system-supported end-to-end processes in Sales and/or Customer Service, includingtheir management along customer value streams and multi-channel GTM models.
• You possess strong expertise in process architecture and know how to structure complex process landscapes, define clear interfaces, and derive scalable solutions.
• You have solid capabilities in process intelligence and KPI-based management and are able to derive clear priorities and robust improvement measures from data.
• You have experience in automating and digitally scaling processes and bring a