[EHQ] EU ES Service Spare Parts Management Specialist (m/f/d)

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

The Spare Parts Manager is responsible for the end-to-end management of the spare parts business, ensuring optimal availability, cost efficiency and contribution to service revenue growth. The role is critical in achieving service excellence by ensuring a high-quality customer experience and satisfaction through reliable spare parts availability, improved system uptime and the strategic management of spare parts as a business driver.

Key roles & responsibilities

• Spare Parts Strategy & Business Ownership
  • Define and execute the EU spare parts strategy
  • Drive spare parts as a revenue and margin contributor
  • Support service contracts, OOW business and upselling
• Demand and Inventory Management
  • Lead demand planning and forecasting
  • Optimize stock levels (availability, reduce BO, right parts and QTY, …)
  • Manage slow-moving & obsolete stock
• Supply Chain Operations
  • Ensure availability and lead time performance and coordinate with stakeholder
  • Manage critical parts & escalation processes
• Pricing & Commercial Management
  • Define spare parts pricing strategy
  • Ensure margin optimization
  • Align pricing and part management with market benchmarks and Service business strategy
• Service & Technical Alignment
  • Work closely with Service Operations teams
  • Ensure correct parts identification & BOM structures
  • Support first-time-fix rate (FTFR) improvement and over all SVC Quality
• Performance & KPI Management
  • Define and track KPIs such as: Fill rate / availability, Inventory turnover, obsolescence rate, Spare parts revenue & margin
  • Drive continuous improvement initiatives
• EU Coordination & Governance
  • Align spare parts processes across countries
  • Enable standardization and best practice sharing
  • Support local teams in performance improvement
  • Support to organize, realize and attend dedicated Service Events
  • Analysis of feedback and complaints to continuously improve our service offer
  • Organization and support of internal Service audits and workshops as well as coordination and implementation of countermeasures
  • Support EU Service Organization by defining and implementing new digital tools, systems and offers
  • Conduct ad hoc studies and/or benchmark analysis based on necessary topics

Required qualifications, skills and experience

• Academic background in Business Administration, Supply Chain Management, Industrial Engineering or related field
• Minimum 5 years' experience and responsibility for Spare Parts operation, within a Service environment, for example in the HVAC or consumer electronics market
• Solid knowledge in following areas is appreciated: Project Management, Technical Support, Technical Helpde