Data Center Site Operations Specialist (f/m/d)

About Delos Cloud Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

What you`ll do Shaping the future of the Delos Cloud: In this pioneering role, you will play a key role in running Delos Cloud datacenter infrastructure.

Data Center Operations

• As a DC Site Ops Specialist you manage daily operations of the colo - data center sites, ensuring compliance with regulatory requirements, company policies, operational standards, and industry best practices
• As a DC Site Ops Specialist you maintain, in cooperation with our service providers, high availability of data center infrastructure, including power, cooling, and network systems, and manage escalations as needed to minimize downtime
• Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria
• Drive accountability with building landlord to adhere to Delos Cloud service-level agreement
• Plan, partner and work with business partners, vendors, contractors and internal stakeholders when executing their requirements to maintain adherence to datacenter availability, safety, and security

Data Center Work Environment

• As a DC Site Ops Specialist you drive service implementation, adoption, training, quality audits, and the education of support teams to enable the best support and service levels

Service Delivery

• Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels
• Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business

What You Bring

• As a DC Site Ops Specialist you need strong knowledge of datacenter power, cooling, and networking systems, as well as experience with facilities management and critical systems operations
• Relevant experience in datacenter operations, with a proven track record of managing teams or service provider and own relevant services
• Proactive approach to identifying and resolving complex operational issues and improving existing processes
• Cloud and AI enthusiast: You are passionate about cloud and AI technology and excited about the opportunity to help shape the digital transformation of the public administration
• Experience in Microsoft data center environment is an advantage
• Experience with certifications such as ISO 27001, C5, IT-Grundschutz, and EN 50600 is a strong advantage
• Relevant certifications (e.g., Certified Data Centre Professional (CDCP), Certified Data Centre Manager (CDCM)) are a plus
• Fluency in German and English is required - both written and spoken

You Are

• a communicative team player with strong social skills
• an independent and proactive doer who takes responsibility and gets things done
• a highly motivated, performance-oriented employee who takes ownership of their responsibilities and is always eager to broaden their horizons

What We Offer

• A flexible work environment that promotes a healthy balance between personal and professional life
• Excellent development opportunities
• Competitive salary and various employee discounts and vouchers
• Flexible working models such as working from home flexibility as well as time-off models
• Flexible mobility programs (e.g. company car policy, JobRad, etc.)
• In the office: free lunch, water, e