HPC and Storage Technology Consultant

HPC and Storage Technology Consultant

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job DescriptionJob Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

• Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject

matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to

functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to

determine best method for achieving objectives. May provide team leadership and mentoring to others.

• Responsibilities:
• In this amazing role you will cover the support and delivery of high-end HPC solutions for our customers. You’ll be part of a

team of HPC experts and will be working under minimal supervision.

• Apply your technical background and knowledge of industry trends to Support and Deliver for the account HPC services,
• including both hardware and software, for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24 X 7 Basis and willing to be on standby and available when needed.
• Support the pre-sales team in scoping & sizing the HPC services when required.
• You will be dedicated to a key account managing Day to Day HPC Support and Maintenance activity as the dedicated account site in UAE-Abu Dhabi.
• Analyze, qualify, troubleshoot, resolve the incidents with the right level of autonomy & expertise and coordinate with L2 and L3.
• Support issues requiring specialized intervention.
• Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Cool IT, Nvidia,…)
• Manage the customer relationship, including verbal & written communication.
• Research HPC documentation & complete required training to maintain and develop HPC skills.
• Must be willing learn new technologies in HPC including Cray EX Liquid cooled systems a