Head of Customer Growth (f/m/x)

BE ONE STEP AHEAD: Help us make the Internet a safer place!

The digital world faces a constant storm of evolving cyber threats, and IT professionals are on the front lines, defending their organizations‘ most valuable assets against increasingly sophisticated attacks. At Link11, one of Europe’s leading providers of cybersecurity solutions, we know that pressure well. We protect companies and public authorities through meticulous attention to detail and the early adoption of cutting-edge methods, and we take full responsibility for our customers‘ security.

Our market reputation is built on enterprise-grade cybersecurity that keeps IT networks and critical applications safe, so our customers can focus on their core business. With AI-driven technology and patented DDoS protection, and a portfolio spanning Network DDoS Protection, WAAP, Secure CDN and Secure DNS, we are constantly finding new and better ways to strengthen their defenses.

Above all, we are a team of passionate people united by one mission: to make the internet a safer place. More than 100 colleagues work across our international locations, including Frankfurt, Lisbon, Tel Aviv and Vancouver, many of them fully remote. Are you highly motivated and looking for a challenging, rewarding role where you can truly make a difference? Then you are very welcome at Link11. Shape our digital future with us.

Deine zukünftigen Herausforderungen:

The Head of Customer Growth (m/f/d) is a senior position with a player-coach character: you lead a small, international team while also personally managing selected key accounts and actively driving the channel business. The role combines two motions – Account Management (developing existing customers) and International Channel (acquiring partners across Europe).

• You lead a 6-person, internationally structured account management team – including non-DACH partner management (proactive focus on the EU, with worldwide coverage currently handled reactively by one manager).
• As a team lead with your own customer base, you don’t just lead the team – you personally manage selected key accounts and drive active business development in the channel. This is deliberately not a pure leadership role.
• Account Management motion: You establish proactive, regular engagement with our customers to secure retention and consistently unlock cross- and upsell potential.
• You connect with both strategic decision-makers and the working level on the customer side, and collaborate closely with internal teams across Customer Success, Solution Engineering, Product, and Finance.
• International Channel motion: You identify and win new partners (MSPs, system integrators, hosters) across the NESE region (Northern, Southern & Eastern Europe – focus on NL and DK).
• Together with new partners, you develop a joint business case, own their onboarding, and ensure sustained, active engagement.
• You work in a consistently KPI- and data-driven, structured way, steering your team through clearly defined metrics.
• Your target achievement is measured by a commission mix of a maximum churn quota, an expansion quota, and partner pipeline generation.

Deine Skills:

• Several years of experience in account management, customer success, and/or channel/partner management, ideally in a B2B environment (SaaS, tech, or cybersecurity).
• Initial leadership experience combined with a true player-coach mindset – you lead while delivering results yourself.
• A proven track record in retention, cross-/upsell, and/or building new partnerships.
• A solid understanding of the channel ecosystem (MSPs, system integrators, hosters) and a feel for viable joint business cases.
• A strongly KPI- and data-driven, structured way of working; steering by metrics comes naturally to you.
• Strong stakeholder management across all levels – from C-level to the operational working level, both internally and externally.
• Experience working inter