Senior Revenue Operations Manager (f/m/d)

OUR PURPOSE AT PLANCRAFT

Building the backbone of European trades – together, with modern software and smart AI solutions.

We don’t just develop software – we’re on a mission to give tradespeople and contractors more room to focus on what matters. We do this by providing a practical SaaS solution that works the way they do: fast, efficient, and without unnecessary administrative overhead. Supported by smart AI features exactly where they make a real difference in everyday work.

Backed by Tier 1 investors from Europe and the US such as Headline and Creandum, and with more than 30,000 craftspeople as our customer base, we are scaling across Europe to turn individual, scattered businesses into connected and successful communities.

We believe in zero admin, not zero personality – and we build every feature with the people wearing safety boots in mind, not suits. We’re excited to shape the future together as a team, staying grounded in our mission to empower the builders and makers of tomorrow.

YOUR MISSION AT PLANCRAFT

As a Senior Revenue Operations Manager (f/m/d) – Process Excellence & AI Automation, you own Process Excellence across the entire customer lifecycle. You design, implement, and govern the cross-functional processes that connect Marketing, Sales, Customer Success, and Enablement.

You start with the commercial outcome: understanding how a process impacts conversion, retention, efficiency, or revenue before designing the solution. By combining process design, automation, AI, and operational rigor, you ensure our GTM engine scales consistently across markets, reduces friction, and protects conversion from lead generation through renewal and expansion.

RevOps at plancraft is a commercial function, not a service desk. You operate as a strategic GTM partner and use systems, data, automation, and enablement as levers to drive business outcomes.

Your Responsibilities

• Own and continuously improve cross-functional GTM processes across lead generation, sales, onboarding, activation, retention, renewal, and expansion.
• Design, implement, document, and govern scalable process standards that improve efficiency and commercial performance.
• Define and standardize lifecycle stages, handoffs, and SLAs across Marketing, Sales, Customer Success, and Enablement.
• Monitor process performance, identify conversion leakage, and drive measurable improvements across the customer lifecycle.
• Build and maintain AI-powered automations and workflows that eliminate manual work and increase operational leverage.
• Lead operational rollouts across Germany, Austria, the Netherlands, Spain, Italy, and Poland while adapting processes to local market requirements.
• Translate strategic market priorities into scalable execution, including onboarding journeys, workflows, content operations, and tool configurations.
• Build and maintain the GTM Process Library as the single source of truth for process documentation, onboarding, and change management.
• Own cross-functional process change from design and stakeholder alignment through rollout, adoption, and impact measurement.
• Partner closely with Operations Managers to review process design, resolve cross-functional challenges, and establish consistent operating standards.
• Enable GTM teams through documentation, training, and process best practices, with a focus on driving lasting behavior change.
• Run regular process audits, KPI reviews, and operational health checks to ensure process integrity and adoption.
• Collaborate closely with GTM leadership, Enablement, Systems, and Business Operations to continuously improve the customer journey.

YOUR PROFILE

Must-haves:

• 5–7 years of experience in Revenue Operations, Sales Operations, or GTM Operations within a B2B SaaS environment.
• Proven experience owning cross-functional GTM processes end-to-end, from design and rollout to governance and optimization.
• Str