Business Analyst (CRW)

Role Overview

We are seeking a 10+ year experienced Business Analyst (BUS) with strong domain expertise in Collections & Recovery to drive the CRWnp (Collections & Recovery Workbench – next phase) transformation initiative. This is a business-facing role focused on business transformation, business specification, and gap analysis — translating strategic business intent into actionable specifications that shape the future Collections & Recovery operating model.

Key Responsibilitie

s1. Business Transformatio

• nPartner with business stakeholders to shape the target operating model for Collections & Recovery (Pre-delinquency, Soft/Hard Collections, Legal Recovery, Post-write-off)
• .Drive process re-engineering and standardization aligned to CRWnp capabilities and regulatory expectations (KWG, GwG, BaFin guidance)
• .Identify and propose business value levers — cost-to-collect reduction, recovery rate uplift, customer experience improvement, and regulatory compliance

.2. Business Specificatio n (Core

• )Author Business Requirement Documents (BRDs) and Business Specifications that clearly articulate business intent, scope, and outcomes
• .Translate strategic business needs into process-aligned use cases, user stories, and business rules
• .Define business KPIs and success criteria for each capability rollout
• .Ensure specifications cover the end-to-end Collections & Recovery lifecycle: Pre-delinquency, Collections (soft & hard), Recovery (legal / post-write-off)

.3. Gap Analysi

• sConduct As-Is vs. To-Be gap analysis across processes, data, and capabilities
• .Map business requirements to CRWnp solution capabilities and identify functional, process, data, and regulatory/compliance gaps
• .Recommend enhancement opportunities and prioritize based on business value and feasibility

.4. Process Documentatio

• nDocument As-Is and To-Be processes for Collections & Recovery
• .Create process models using Adonis, including process flows, decision points, and exception handling scenarios
• .Maintain process libraries and reference architecture for ongoing transformation

.5. Stakeholder Managemen

• tCollaborate with business stakeholders (Collections, Recovery, Risk, Compliance, Operations) and IT / Architecture / Delivery teams
• .Conduct requirement workshops bilingually in German and English, ensuring effective communication with German-speaking business users and global delivery teams
• .Act as the bridge between business and technology, ensuring shared understanding of transformation goals

.6. Data & Functional Detailin

• gDefine data requirements (DPD, customer, exposure, payments)
• .Define business rules (segmentation, prioritization, escalation, treatment strategy)
• .Support integration with core systems (loan, CRM, payment platforms)

.7. Testing & Validatio

• nSupport UAT definition and execution from a business perspective
• .Drive scenario validation for collections and recovery flows
• .Ensure requirements traceability (BRD → FSD → Test cases → Business outcomes)

.Mandatory Skill

• sGerman language proficiency (C1 or above) — Mandator
• y10+ years as a Business Analyst with deep Collections & Recovery domain expertis
• eProven experience in business transformation programs in banking / financial service
• sStrong skills in business specification writing, gap analysis, and process modeling (Adonis
• )Experience with regulatory frameworks relevant to Collections (KWG, GwG, BaFin

)Good-to-Have Skill

• sExposure to CRWnp or similar Collections workbench platform
• sFamiliarity with AI / automation use cases in Collections (predictive risk, treatment optimization
• )Agile / SAFe experienc

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