Senior Application Technical Engineer

Job description:

Hydranautics is a part of the Nitto Group of companies and a global leader in the field of integrated membrane solutions which includes reverse osmosis, nanofiltration, ultrafiltration and microfiltration for water, wastewater and process treatment and applications. Currently used on seven continents throughout the world for diverse applications such as seawater desalination, industrial high-purity water, surface water treatment, wastewater treatment and specialty process applications.

Here at Hydranautics, we believe that diversity is key to our competitive advantage. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, marital status, domestic partner status or medical condition. We are proud to be a Drug-free, E-Verify and EEO employer

JOB SUMMARY:

Primary Responsibilities: Develop and deliver value propositions through upselling products by thoroughly understanding customer needs and business challenges. Investigate, analyze, and resolve customer product-related issues, and propose the most appropriate products, systems, and solutions. Effectively visualize and communicate the value of proposed solutions, ensuring the delivery of tangible and measurable value to customers. Develop case studies based on laboratory data, pilot testing results, and benchmark data to support value-driven proposals and decision-making.

Additional Responsibilities: Provide technical support to Sales teams and customers to ensure proper product application and successful project execution. Collaborate closely with Sales and customers on product usage, application, and system performance.Support plant commissioning, startup, and troubleshooting at customer sites. Evaluate new and existing product performance through on-site support and pilot testing. Analyze plant and returned membrane data, and clearly communicate findings and solutions. Oversee pilot unit operation and lead the RGA program**.**

ESSENTIAL DUTIES and/or RESPONSIBILITIES: NF, RO, UF, MF, Capillary and Process Separation: 1. Thoroughly assess customer needs, operational conditions, and business challenges in order to develop and deliver value-based proposals through upselling products. Propose the most appropriate products, systems, and solutions that address customer requirements and deliver measurable business value.

2. Obtain laboratory test results, pilot testing data, and benchmark data, and develop technical case studies based on these data as well as field performance data to support value-driven proposals, customer decision-making, and internal alignment.

3. Investigate, analyze, and resolve customer product-related technical issues by evaluating system performance, operating data, and returned membranes. Identify root causes of performance issues and recommend corrective actions or system improvements.

4. Effectively visualize, document, and communicate the value of proposed solutions to customers and internal stakeholders, ensuring that technical recommendations translate into tangible and measurable customer benefits.

5. Provide technical support to Sales teams and customers throughout the project lifecycle to ensure proper product application and successful project execution. Respond to a broad range of technical inquiries related to product usage, system design, and performance.

6. Collaborate closely with Sales teams and customers to support product selection, application optimization, and system performance evaluation.

7. Support plant commissioning and startup activities at customer sites to ensure smooth system startup and stable operation. Perform on-site troubleshooting, analyze operational issues, and provide recommendations to restore or improve system performance.

8. Evaluate the performance of new and existing products in both new and existing applications th