Sr Renewal Manager

Description

We are eager to welcome you to the role of Enterprise Renewals Manager at Meltwater! We're actively seeking talented professionals to join our dynamic team in Dubai and make meaningful contributions to the ongoing success and satisfaction of our valued clients. In this role, you'll play a vital part in our organization, with your primary focus being to secure on-time renewal revenue for extended periods, guaranteeing the smooth continuation of our partnerships with clients.

Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. This entails building strong relationships and leveraging Meltwater's resources, including contract best practices, support services, new release information, and events, all aimed at ensuring customer success with the Meltwater software.

Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

What You'll Do:

• Lead efforts to ensure on-time renewal revenue, collaborating closely with extended account teams to optimize customer value.
• Proactively cultivate relationships with customers, ensuring their awareness and effective utilization of Meltwater's resources for success.
• Take ownership of managing the transactional aspects of the renewal process and streamline renewal transactions efficiently.
• Identify upcoming renewals and maintain accurate account data tracking within the CRM system.
• Develop quotes, manage administrative tasks, and oversee the execution of renewal contracts.
• Identify, negotiate, and secure upgrades of legacy renewal agreements in alignment with the new Teneo Pricebook.
• Clearly communicate renewal options to customers and promptly notify Account Managers and Customer Success Engineers of completed or 'at-risk' renewals.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role.
• 3 years of demonstrated experience in renewals, customer success roles or account management, ideally within the software or SaaS industry with Enterprise Clients.
• Exceptional organizational skills, emphasising data accuracy and meticulous attention to detail.
• Customer-centric mindset, adept at engaging with customers and effectively addressing their concerns.
• A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
• Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
• Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
• Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information.
• Excellent written and verbal communication skills in Arabic and English.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
• The ability to legally work in the country of hire is required for this position.

What We Offer:* Enjoy flexible paid time off for enhanced work-life balance

• Experience peace of mind with hassle-free enrollment into Daman Insurance and the Bayzat Health App, ensuring instant access to comprehensive healthcare benefits.
• Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: Al Shatha Tower, Dubai Media City

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