Senior Amazon Connect Developer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description Miratech is looking for an experienced Senior Amazon Connect Engineer to design, develop, and maintain enterprise integrations for Amazon Connect and AWS-based contact center solutions. The role involves building scalable APIs, designing DynamoDB data models, developing Python-based Lambda functions, and managing infrastructure using Terraform. The ideal candidate will possess strong AWS development expertise, hands-on Amazon Connect experience, and the ability to deliver secure, scalable, and high-performance cloud solutions while collaborating with cross-functional teams and Amazon Professional Services.

Responsibilities

• Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
• Design and optimize DynamoDB schemas, indexes, and data access patterns for scalable applications.
• Develop and maintain Python-based AWS Lambda functions for business logic and automation.
• Modify, enhance, and maintain Amazon Connect contact flows and routing logic.
• Collaborate with UI development teams to translate business requirements into backend services and APIs.
• Work directly with Amazon Professional Services on Amazon Connect implementation and enhancement initiatives.
• Design and support event-driven architectures using AWS services such as Lambda, EventBridge, SQS, SNS, and API Gateway.
• Support and optimize data flows across AWS services and integrated systems.
• Implement secure, scalable, and highly available cloud-native solutions.
• Troubleshoot application, integration, and infrastructure issues across AWS environments.
• Collaborate with cross-functional teams to ensure reliable and efficient service delivery.
• Participate in production support activities and occasional after-hours deployments when required.

Qualifications

• 8+ years of hands-on experience with AWS.
• 4+ years of experience with Amazon Connect, including contact flows, routing, queues, and integrations.
• Strong proficiency in Python, including development of AWS Lambda functions.
• Experience with AWS services including Lambda, API Gateway, S3, IAM, EventBridge, SQS, SNS, and CloudWatch.
• Extensive experience designing and implementing RESTful APIs and backend integrations.
• Strong knowledge of DynamoDB schema design, indexing strategies, and performance optimization.
• Experience designing and supporting cloud-native and event-driven architectures.
• Knowledge of CI/CD pipelines and deployment automation practices.
• Strong communication skills with the ability to work effectively across engineering and business teams.
• Experience working in Agile development environments.

Nice To Have

• Experience with Infrastructure as Code using Terraform.
• Experience converting AWS CDK or CloudFormation templates into Terraform.
• Experience with IBM ODM

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensi