Senior Manager, User Experience - (Quick Commerce)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Senior Manager, User Experience to join our Q-Commerce Growth Product team on our journey to always deliver amazing experiences.

Be part of redefining how customers experience quick commerce. You’ll help build technology that scales our non-food offerings, reaching new market segments and driving revenue growth. By innovating within our Quick Commerce Team, you’ll make Delivery Hero the go-to platform for a broad range of products, helping us grow faster and deliver more value to customers around the world.

In your role as Senior Manager, User Experience (UX) Q-Commerce, you will lead the UX team on our Growth product line and associated tribes that support products that power our Dmart and Local Shops businesses and how consumers experience Quick Commerce on entity branded consumer applications. You will be responsible for making sure the experience users have with our products are best in class. You will also collaborate with various cross-functional peers including product management and engineering, and communicate regularly with various stakeholders. You will also be expected to collaborate and align processes and design direction with other UX leaders within Q-Commerce and globally at Delivery Hero on a regular basis.. You will be responsible for making sure the experience users have with our products are best in class. You will also collaborate with various cross-functional peers including product management and engineering, and communicate regularly with various stakeholders. You will also be expected to collaborate and align processes and design direction with other UX leaders within Q-Commerce and globally at Delivery Hero on a regular basis.

• Manage, mentor, and empower a team of product designers, providing regular feedback on concept development while inspiring creativity and challenging established thinking to identify industry best practices.
• Bring the narrative of user needs to interdisciplinary teams to strengthen user-centricity, communicating design rationale to stakeholders to ensure high business and user impact.
• Incorporate data analysis, feedback, and usability testing to validate concepts and experience paradigms, ensuring the quality of implementation meets all design requirements.
• Champion the implementation of global design systems and pattern libraries while contributing to outstanding experiences through solid, engaging UX and UI patterns.
• Optimize, introduce, and improve processes within an agile mindset to manage multiple work streams in a fast-paced, changing environment.
• Collaborate with peers in other design teams and contribute to the global design community to strengthen user experience standards across the organization.
• Contribute to the DMart product vision and strategy as a key lever for Q-Commerce and Delivery Hero’s success.

Qualifications* At a minimum BA in UX-related field (Human-computer interaction, Human factors, Communication Design, Product Design) or equivalent practical experience

• 10+ years of experience as a UX Designer, Interaction Designer, Information Architect, or similar UX-related role, with 5+ years of experience leading teams of senior designers in the creation of B2B and B2C facing experiences.
• Demonstrate clear exc