IT Operations Engineer

Client Introduction

In this role, you will collaborate closely with one of our esteemed clients—a global leader in their industry, recognized for their commitment to quality, innovation, and excellence. They have partnered with Dautom as their trusted IT consulting provider for upcoming strategic initiatives.

Operations Engineer – Key Responsibilities

• Responsible for cost, schedule and technical performance of assigned projects.
• Lead and participate in operations, outages, and safety meetings.
• Responsible for supporting internal applications and systems.
• Assist in the installation, racking, and cabling of equipment.
• Write code, complete programming and perform testing and debugging of applications.
• Assemble large equipment to include carts, racks, cabinets, chairs, shelving, hoods, etc.
• Assist with necessary changes to telephone system hardware and cabling.
• Ticket creation, adherence to customer sign-in and authentication procedures.
• Support various operations status, engineering review and problem boards.
• May have project lead role and/or supervise lower level personnel.
• Prepare presentations for submission to customers and internal management.
• Assist in designing and maintaining, hosting, processing, transforming, and analyzing operational processes.
• Install and maintain a wide variety of mechanical equipment within the scope of the plant operations area.
• Build and execute unit tests and unit test plans.
• Involves movement between departments, floors, and properties to facilitate work.
• Take appropriate actions on system alerts based on standard operating procedures.
• Perform data entry into the inventory system for all goods received.
• Consult with project teams to develop solution designs compliant with company architecture and standards.
• Provide required updates to stakeholders during critical incidents and outages.
• Operate effectively in a 24/7 operational environment.
• Prepare incident reports for business-critical incidents and unscheduled server downtime.
• Participate in on-call duty rotations.
• Write and maintain scalable, testable, versioned, and documented code for multiple games across mobile platforms.
• Design scalable and testable services and client components for consumption by game teams.
• Write, test, and maintain build and deployment scripts.
• Perform code reviews and participate in pair programming.
• Build maintainable software designed for long-term use.
• Manage Application Maintenance, Change Management, Release Management, Incident Management, Problem Management, and Patch Management.

Qualifications

• Bachelor's or Graduate's Degree in Information Technology, Engineering, Computer Science, Computer Engineering, or Associate Degree with equivalent experience.
• Experience with Linux, Python, Autosys, UNIX software and systems.
• Experience with cloud software and systems.
• Strong computing, analytical, and problem-solving skills with attention to detail.
• Commitment to continuous improvement.
• Leadership mindset with a focus on incident response.
• Familiarity with frameworks and command-line processes.
• Comfortable collaborating with team members and clients.

Preferred Certifications / Licenses

• IAT
• CCNA
• Security+ (II)
• ITIL
• Lean Six Sigma (LSS)
• SSL
• AWS Certification
• Engineer-in-Training (EIT)
• RHCE
• CCNP/CCNI (as specified)

About Dautom

Dautom is a globally recognized leader in IT consulting and technology services. With a steadfast commitment to innovation, excellence, and people-centric values, we empower organizations by strengthening their IT teams with top-tier talent and technology expertise.