Summary

This position is located at USAG Bavaria - MWR, Army Lodging, Rose Barracks (Vilseck), Germany.

Incentives and Bonuses

Incentives will not be paid.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. US resident alien family members of US sponsors who are citizens of NATO countries other than the host nation and possess a valid green card and US Social Security Number (SSN).

Duties

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome.

Requirements

Conditions of employment

Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one-year probationary period may be required.
Must be able to work rotating shift, to include evenings, weekends and holidays.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
Ability to use office automated equipment in the performance of the required duties.
Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excell

Claimed experience must be verifiable through your resume. Assumptions will not be made.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration

The Area of Consideration for this vacancy announcement is the local commuting area. The local commuting area defined as within 100 km (60 miles) of Vilseck and includes the communities of Grafenwoehr, Hohenfels and Ansbach.. (Spouse Employment Preference (SEP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference (FMP) eligible candidates are included in the area of consideration.)

Manual Application Option

If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Huma

Hotel Customer Service Agent NF-02

Description