Service Engineer (m/f/d)

Job Description

Job Title: Service Engineer (m/f/d)

Req ID: 50031

Job Location (Short): Offenbach Am Main, DEU

Employment Type: Full Time

Segment: Danfoss Power Electronics and Drives Segment

Job Category: Sales

Work Location Type: On-site

The Impact You'll Make

As Service Engineer (m/f/d) , you will be the crucial link between customers, partners, and our service network – ensuring that technical issues are resolved quickly and smoothly. Your work directly impacts customer satisfaction and keeps critical systems running.

You’ll join a collaborative, KPI-driven team where your ideas and initiative matter – whether you are early in your career or bringing first hands-on experience. This role is a great entry point to build deep expertise in drives technology and after-sales service.

Based in Offenbach, you’ll gain strong onboarding support while contributing to a global service organization that is becoming increasingly digital, connected, and customer-focused.

What You’ll Be Doing

Own service cases end-to-end, ensuring fast response times and high-quality resolution for customers and partners

Provide technical support across the full drives portfolio via phone, email, and digital tools, including remote troubleshooting

Coordinate service activities across local and international teams, including dispatching cases to certified service partners

Collaborate closely with customers, sales, field service technicians, and global service teams to deliver seamless support

Identify opportunities to enhance service offerings and generate leads based on customer interactions and installed base insights

What We're Looking For

Technical foundation in electrical engineering from basic training / education

First experience or strong interest in drives technology, applications, or technical customer support (junior profiles are also welcome)

Comfort with digital tools such as CRM/service systems, MS Excel & Word, and chat-based communication tools

Customer-focused, proactive mindset with a willingness to learn, collaborate, and take ownership

Strong communication skills in German and English

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! to start the conversation and learn more about where your career can go with us.

For further information about the position, please contact Franziska Reiter, Talent Acquisition Partner, at +49 (0)40 7367 5109.

#LI-FR1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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