ONSITE IT SUPPORT ENGINEER (LEVEL 2)

About the Role

We are seeking a reliable and customer-focused **Level 2 Onsite IT Support Engineer (m/f/d)**to join our team in Wiesbaden, Germany. In this role, you will provide hands-on technical support to local end users, ensuring the smooth operation of IT systems and workplace devices.

A key responsibility will be supporting Windows 11 migrations using Microsoft Intune, resolving end-user issues, and delivering high-quality onsite IT support in an enterprise environment. This is a 100% onsiteposition.

Key Responsibilities

• Provide Level 2 onsite technical support for desktops, laptops, printers, mobile devices, and peripheral hardware.
• Serve as the primary IT contact for local users, troubleshooting hardware, software, and operating system issues.
• Support Windows 11 device deployment and migration projects using Microsoft Intune.
• Perform basic client-side troubleshooting and device provisioning within Microsoft Intune.
• Log, manage, update, and resolve incidents and service requests using ServiceNow.
• Diagnose and resolve basic networking issues, including LAN, Wi-Fi, IP, DNS, cabling, and switch connectivity.
• Follow ITIL best practices for Incident, Problem, and Change Management.
• Document troubleshooting activities and maintain accurate support records.
• Escalate complex technical issues to appropriate teams when required.

Required Skills Experience

• Proven experience in Level 1/Level 2 IT Supportwithin an enterprise or onsite desktop support environment.
• Strong knowledge of Windows 10/11administration and troubleshooting.
• Hands-on experience with Windows 11 deployment and migrationprojects.
• Practical experience supporting devices managed through Microsoft Intune.
• Experience working with ServiceNowor similar ITSM/ticketing platforms.
• Good understanding of networking fundamentals, including: TCP/IP, DNS, DHCP, LAN/Wi-Fi troubleshooting, Basic switch and cabling checks
• Basic understanding of ITILprocesses and service management principles.
• Strong analytical, troubleshooting, and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Language Requirements

• **English:**Professional working proficiency (required for documentation, ticketing, and internal communication).
• **German:**Intermediate level (B1/B2) required for supporting local end users.

What We Offer

• Permanent full-time position.
• Modern workplace and technical equipment.
• Collaborative and supportive team environment.
• Opportunities for professional growth and skill development.
• Competitive salary and benefits package.

Job Details

• **Location:**Wiesbaden, Germany
• **Work Mode:**100% Onsite
• **Employment Type:**Permanent
• **Experience:**2–5+ years
• **Start Date:**Immediate / ASAP