Junior Business Operation Manager

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Business Operations Manager

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.css-10dm8y{font-size: inherit!important;margin-bottom: 16px;} Barcelona, Spain | Full-time | Office-first

About the team

The Merchant Care Business Operations team sits at the heart of how SumUp supports millions of small businesses every day. We're a data-driven, cross-functional team focused on making Merchant Care run smarter — through process improvement, performance tracking, and operational planning. This role is a real opportunity to get hands-on experience across a broad operational landscape early in your career, working alongside experienced colleagues who'll support your growth from day one.

What you'll do

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Monitor and maintain Merchant Care performance dashboards, turning data into clear operational insights

Support and manage small-to-medium projects end-to-end, collaborating with teams across Revenue Operations, Data, and CRM Operations

Identify process inefficiencies and contribute ideas for improvement across operational workflows

Prepare structured reporting and analysis to support decision-making by Merchant Care leadership

Work closely with external business process partners to ensure alignment on operational goals

You'll be great for this role if…

Experience working with data in Excel or Google Sheets, including formulas, reporting, and data manipulation

Strong analytical mindset with the ability to spot trends and translate them into practical recommendations

Comfort managing multiple tasks in a fast-paced environment, knowing when to act independently and when to escalate

Clear and structured communication skills, with the ability to explain operational concepts to non-technical colleagues

Fluency in English, both written and spoken

Why you should join SumUp

Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup

Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success

A dedicated annual L&D budget of €2,000 for your individual development, which can be used to attend conferences and/or advance your career through further education

Ticket Restaurants and a private health insurance

️ Generous time off: enjoy 23 days of paid leave plus public holidays and special leave days

Break4me: 1-month sabbatical after 3 years of service

Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in .css-k1irjw{display: inline;} our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and dri