Working Student – Community & User Generated Content Operations

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Working Student - Community & User Generated Content Operations who will be integral to driving high-level performance across Lovehoney Group. In this role, your focus will be on supporting the operational management and quality assurance of user-generated content across multiple e-commerce platforms and community channels. The role helps ensure a consistent, trustworthy, and high-quality customer feedback experience by coordinating review processes, monitoring platform performance, and supporting day-to-day content operations.

What you will do

• Support moderation and quality control of user-generated content (reviews, Q&A, community interactions).
• Handle escalated review cases according to moderation guidelines.
• Monitor review syndication and content quality across brand shops and partner platforms.
• Ensure new product launches are correctly integrated into review systems.
• Identify operational inconsistencies and escalate issues where needed.
• Assist with monitoring community/forum activity.
• Support operational aspects of user research and customer feedback initiatives.
• Contribute ideas to improve operational efficiency and review quality processes.
• Help optimize workflows and reporting structures.

What you should bring

• Currently enrolled at a German university in a relevant field (e.g. Business Administration, Marketing, Communications, or a related discipline).
• Strong attention to detail and a structured, reliable way of working.
• Ability to independently manage recurring operational tasks with high accuracyAnalytical and solution-oriented mindset with a hands-on approach.
• Comfortable working with digital platforms and online tools.
• Interest in e-commerce, online communities, and customer experience.
• Confident handling of spreadsheets and data maintenance tasks (e.g. Excel, Google Sheets).
• Strong written communication skills, with ability to work cross-functionally with different teams and stakeholders.
• Proactive, collaborative team player with a high level of ownership.

Nice to have

• Initial experience in moderation, community management, e-commerce, or digital operations.
• Familiarity withcontent platforms or review systems.
• Interest in user research, customer insights, or user-generated content (UGC).

What we can offer you

• A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
• Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
• Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
• Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your