About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As a Senior Backend Engineer (f/m/d)* you will work on a marketplace of tools and integrations which Parloa's agents leverage via MCP. Managed access to business systems dramatically increases their value while controlling for security and risk. You haven't worked with our stack? That's fine! We would love to get in touch as long as you are open to learn and code in Typescript.

Areas of ownership:

Design, build, and maintain secure and scalable backend services
Optimize system performance for low latency, high throughput, and reliability
Collaborate across teams to integrate machine learning components into production systems
Lead technical initiatives - design, planning, implementation, and maintenance (3-9 months horizon)
Drive initiatives to improve operational excellence
Contribute to the evolution of our architecture and engineering culture
Set cultural standards for fearless iteration, bias for action, and pragmatic perfectionism—design for tomorrow, build for today.

OUR TECH STACK:

TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS

Who you are:

7+ years of experience as a software engineer
Experience in Typescript, Node (ideally NestJS); or experience with comparable frameworks in other languages, and a willingness to learn and code in Typescript
Experience with developing and maintaining highly scalable and reliable microservices
Deep understanding of distributed systems, event-driven architectures, and APIs
Experience with cloud-native infrastructure (e.g., Kubernetes, GCP/AWS)
A bias for action, strong ownership, and a passion for clean, pragmatic code
Experience in leading technical projects (3-9 months horizon)
Strong spoken and written communication skills in English
Curiosity and openness to work with AI-assisted coding tools
Thrives in ambiguous, high-stakes environments with a strong sense of urgency.
Embodies Parloa's ambition: to build Europe's leading engineering culture and a world-class AI platform.
Motivated by making the impossible possible and building something iconic.

Our engineering values:

At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You'll thrive here if you:

Earn Trust – act with transparency and reliability.
Obsess Over Customers – always start with the customer problem.
Think Big – set bold goals and pursue them fearlessly.
Have Integrity – do the right thing, especially when it's hard.
Disagree & Commit – debate with candor, align fast, and deliver.
Own It – take full responsibility for outcomes, not just tasks.
Dive Deep – master the details without losing sight of the big picture.
Bias for Action – move fast, decide quickly, iterate fearlessly.
Deliver Value – measure success by customer and business impact.
Insist on the Highest Standards – raise the bar continuously.
Go the Extra Mile – make the impossible possible.
Hire & Elevate the Best – raise the bar with every hire

Our recruiting process:

Recruiter Call Technical Peer Interview 360° Tech Interview Loop Bar Raiser

Senior Backend Engineer (f/m/d)*

Description