Assistant Community Manager

The role

As an Assistant Community Manager, you support the Community Manager in driving the commercial performance, operational excellence, and member experience of the building. You play a key role in revenue generation, community engagement, and day-to-day operations, while building strong relationships with members and supporting the wider team.

You act as a deputy to the Community Manager and step in to lead the team when required.

Key Responsibilities

Sales

• Support the achievement of monthly revenue and occupancy targets in partnership with the Community Manager and Sales Director
• Conduct tours, prepare proposals, and issue contracts in line with infinitSpace sales guidelines
• Manage day-to-day enquiries and support lead conversion from enquiry to tour
• Proactively identify growth opportunities within the member base, including referrals and upselling initiatives
• Assist with broker campaigns, referral programmes, and lead-generation events
• Support sales reporting, pipeline updates, and daily occupancy forecasting
• Participate in the commission structure following probation

Member Experience

• Deliver an exceptional member experience aligned with satisfaction KPIs
• Act as a key point of contact for members, resolving requests within SLA timelines
• Support front desk coverage to ensure consistent service during business hours
• Build strong relationships with members and foster a connected community
• Implement building-specific initiatives to improve member satisfaction
• Support communication of business updates, process changes, and company initiatives

Operations

• Conduct daily building walkthroughs to maintain quality standards
• Coordinate with vendors to ensure maintenance, cleaning, and service levels meet company standards
• Process and monitor member maintenance requests within SLAs
• Support vendor management, quality control checks, and performance feedback
• Assist with vendor onboarding and establish clear ways of working
• Lead and manage member move-in and move-out processes
• Oversee stock management and day-to-day operational planning
• Understand and support execution of the Emergency Action Plan

Team Support

• Assist with recruitment, onboarding, training, and performance support of team members
• Step in to lead the Community Team in the absence of the Community Manager

Events & Community

• Proactively initiate ideas for the monthly events calendar
• Support the planning and execution of the monthly event calendar
• Manage event logistics, budgeting, and delivery
• Develop local partnerships to enhance events while optimising spend
• Execute engaging events that foster connection and community

Finance

• Monitor day-to-day operational and event expenses in line with budget
• Demonstrate a clear understanding of the building P&L and monthly financial performance

Working location

Onsite

Benefits

At beyond, we believe in empowering our team just as much as our members. We’re committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you’ll receive:

• 25 days annual leave, plus your birthday off
• Access to Perkbox, our employee rewards and wellbeing platform
• Commission structure (role dependent)
• Enhanced maternity leave
• Opportunities for career development and progression within a growing business
• Regular team and community events
• Company equity package

Phone allowance
*

Our Mission

To make the world a better place by empowering people to reach their full potential, together.

beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, toge