Ground Stations Operations Engineer

The closing date for applications is 8 July.

Job Introduction

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse range of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operation and maintenance of satellite ground segments. Its expertise in satellite control, data processing, and system integration has earned the company accolades, including “Excellence in Service” awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring its commitment to innovation and excellence in the field of meteorological satellite operations.

We are looking for an experienced Ground Stations Operations Engineer for our Ground Stations Operations Service in EUMETSAT, responsible for the routine operations and operations preparations of EUMETSAT and External Ground Stations.

Key Responsibilities

Routine operations for Geostationary Earth Orbit (GEO) and Low Earth Orbit (LEO) missions

• Conduct and coordinate routine and special operations,
• Monitor the performance and quality of the ground stations, report and investigate anomalies, participate in the correction of anomalies and propose evolutions,
• Create and maintain schedules,
• Contribute to the preparation and maintenance of documentation to perform routine, non-routine and contingency operations activities, including operational procedures, working practices and user guides, in accordance with EUMETSAT document management and configuration control processes,
• Contribute to the maintenance of statistics databases and monitoring systems,
• Provide statistics and inputs for periodic OPS reporting as defined in operations documentations,
• Provide periodic inputs to mission Key Performance Indicators (KPIs) at the frequency requested by EUMETSAT TO,
• Contribute the medium and long-term operations planning
• On-call support, as required
• Prepare and provide training, through written materials, practical demonstrations and presentations, to other parties (including controllers, analysts and engineers).
• Liaise and coordinate as required with other Contractors and other teams working at EUMETSAT to ensure the continuity of mission operations and optimisation of the ground segment.
• Liaise and coordinate as requested with external engineering partners for anomaly investigation and reporting of issues that might affect those partners Operational evolutions

• Contribute to the definition of evolutions including requirements specifications and further development,
• Evaluate the technical requirements, and assess their compliance with the relevant ground segment requirements,
• Contribute to the operational validation of upgrades, and to the compilation of the relevant operational validation reports,
• Contribute to the operational validation activities of ground stations evolutions, and to the compilation of the relevant validation reports,
• In coordination with the relevant division from the Technical and Scientific Support (TSS) department, define and implement procedures and tools for the monitoring of the ground stations
• Participate in the coordination meetings for Engineering Change Proposals (ECPs) and projects as requested
• Participate in technical evolutions and implementations meetings for operational systems as requested Operations preparations

• Contribute to reviews, particularly identifying system deficiencies, raising operational risks and suggest their potential resolution,
• Contribute to workshops with providing ground stations expertise,
• Contribute to the preparation and tracking of the status for configuration items validation an