Working Student, Onboarding Specialist

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About The Role Planet is looking for an Onboarding Specialist Working Student to support onboarding programs that help customers successfully adopt and use Planet data, platforms, and workflows. In this role, you will support customer onboarding activities, assist with training sessions and communications, and help maintain resources that enable customers to quickly realize value from Planet products.

You will work closely with the Onboarding Specialist, as well as Customer Success, Support, Education, and Solutions teams to support onboarding delivery across customer segments. This role combines customer-facing coordination with operational support and content maintenance to help ensure a smooth and consistent onboarding experience. This role sits within the Planet Education & Enablement team.

This is a part-time, hybrid role which will require you to work from our Berlin office 2 days per week.

Impact You’ll Own

• Support customer onboarding activities, including scheduling, communications, and onboarding follow-ups
• Assist with the delivery of onboarding sessions and customer training programs for Planet products, platforms, and workflows
• Partner with Sales, Technical Support, Customer Success, and Solutions teams to help ensure smooth onboarding experiences for new customers
• Maintain and update onboarding resources, guides, and customer-facing materials across onboarding and education platforms
• Support onboarding communications and campaigns to encourage customer engagement and adoption
• Track onboarding feedback, common customer questions, and support trends to help identify opportunities for content and process improvements
• Help maintain consistent onboarding workflows and processes across customer engagements
• Assist with operational coordination for global onboarding activities across customer time zones

What You Bring

• Currently enrolled in a Bachelor’s or Master’s degree program in a relevant field
• Solid communication skills with the ability to explain complex concepts clearly to both technical and non-technical audiences
• Interest in customer onboarding, customer education, technical enablement, or customer success
• Familiarity with APIs, developer tools, or technical products
• Ability to learn new technical products and workflows quickly
• Technical aptitude, including comfort navigating technical documentation and troubleshooting common workflow issues
• Solid organizational skills and attention to detail in a fast-paced environment
• Comfort working cross-functionally with customer-facing and technical teams
• Experience coordinating projects, trainings, meetings, or customer-facing activities through coursework,