Operations Assistant (Security), NF-02/RPT (LT)

Summary

It is the applicant's responsibility to read all sections and associated links in this announcement.

Edelweiss Lodge and Resort, nestled in the heart of the Bavarian Alps, proudly serves U.S. service members, veterans, and their families. Offering world-class hospitality, recreation, and relaxation, the resort provides a memorable getaway filled with comfort, adventure, and appreciation for those who serve our nation.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Family of overseas employees

Family members of a federal employee or uniformed service member who is or was, working overseas.

Clarification from the agency

United States (U.S.) Citizens who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. In accordance with the NATO Status of Forces Agreement with Germany, citizens of the host country and citizens of a NATO country not married to an active-duty U.S. military member are not eligible for US NAF employment.

Duties

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:

Serves as an Operations Assistant with the primary responsibility for maintaining order and harmony of patrons, and securing the facilities and grounds at an Armed Forces Recreation Center (AFRC) located on a military installation.

Monitors operations to ensure smooth running of AFRC Edelweiss Lodge and Resort throughout the day and adherence to established schedules of activities and priorities. Respond to medical emergencies and to perform needed first aid, including CPR and the use of an AED. Know how to respond to and correct problems (if required) with the fire alarm system and when to contact maintenance personnel for immediate service. Be able to program, interrogate door locks, and make keys for employees, contractors and guests on an RFID lock system. Know how to operate a keywatcher system. Correct issues/problems with in-room guest safes. Respond to disturbances and be able to determine if local law enforcement must be contacted. Must know, understand and enforce evacuation, force protection, safety and security plans, policies and procedures. Alert and direct first responders during emergencies. Be able to take a statement from a guest or employee and write incident/information reports, attach required material and forward to responsible resort departments as required. Perform security at designated area and patrol resort grounds. Make routine checks of gates, doors, buildings and equipment ensuring safety and security. Maintain resort keys and issue to employees and contractors as required. Escort personnel within the resort as needed. Maintain log of authorized visitors. Perform vehicle inspections when required.

Perform customer service work that contributes toward the well-being of our guests and employees which includes check ID cards of persons entering the resort and providing directions. Use tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to the resorts policies. Ensure compliance with fire, safety, and security standards. Be familiar with calendar of events in order to inform guests/patrons of scheduled events.Maintain assigned area in a clean and orderly manner. Report all maintenance issues immediately to a supervisor or maintenance department for repair.

Performs other duties as assigned.

Requirements

Conditions of employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• All required background checks